Application Support Analyst

POSITION SUMMARY :

Responsible for providing BAYADA Home Health Care office and field employees with technical support for various applications.

MINIMUM QUALIFICATIONS :

Exemplifies characteristics of The BAYADA Way : compassion, excellence and reliability.

Four (4) year college degree in Information Systems or a related discipline.

One (1) to three (3) years experience working in a help desk environment providing applications support.

Technical expertise supporting and troubleshooting application issues in a Microsoft Windows environment.

Comprehensive software in a client server environment.

Strong knowledge of Microsoft Windows Operating Systems, and Office applications.

Strong problem solving and teamwork skills.

Committed to providing excellent customer service in a fast paced, multi-tasking environment.

Excellent organizational, written, and oral communication skills.

Ability to read, write and effectively communicate in English.

PRIMARY RESPONSIBILITIES :

Demonstrate and communicate the core values of BAYADA Home Health Care and The BAYADA Way.

Participate in special projects : prepare reports and presentations using Microsoft Office (Word, Excel and, PowerPoint, etc.).

Respond to technical support calls for all BAYADA offices and field employees including full time and part time staff. Troubleshooting of issues to resolution.

Provide technical support to all of the BAYADA practices including but not limited to Homecare Homebase, BEARS, Portal and Microsoft Office Applications.

Follow up with end-users for special, customer-service situations.

Ability to document and escalate complex problems to the Operations (OPS), Application Development (AD) departments (3rd level support issues) and third party vendors such as Homecare Homebase.

Analyze and communicate potential problems, errors & issues to management.

Manage the Information Technologies call tracking database by documenting a detailed description of all communications with users, all follow-up and documented resolutions.

Demonstrate solid performance or exceed performance standards in key job dimensions / attributes as defined on the Performance Appraisal for Office Staff.

Perform related duties, or as required or requested by supervisor

Base Pay : $50,000 per year

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state / local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here () .

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.