Position Purpose :
The Measure Technician works independently in a traveling field role in support of Home Depot's Measurement Services center.
The Technician's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations.
The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales, product inquiry, taking on-site home measurements, and coordinating installations in conjunction with the Measurement Services center.
The position is also directly responsible for providing a positive customer experience, accurate measurements, entering and transmitting measurements by a tablet and various related department goals.
Key Responsibilities : 90% Customer Service - Providing customer service by assessing customer needs, communicating with customers and conducting home measures.
10% Drawing Review - Review and edit of drawings in the tabletDirect Manager / Direct Reports : This Position typically reports to Local Field ManagerThis Position has 0 Direct ReportsTravel Requirements : Typically requires overnight travel 5% to 20% of the time.
Physical Requirements : Must continuously stand or walk or regularly requires lifting / handling / carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions : Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. Minimum Qualifications : Must be eighteen years of age or older.
Must be legally permitted to work in the United States.Preferred Qualifications : No additional qualificationsMinimum Education : The knowledge, skills and abilities typically acquired through the completion of a high school diploma and / or GED.
Preferred Education : No additional educationMinimum Years of Work Experience : 1Preferred Years of Work Experience : No additional years of experienceMinimum Leadership Experience : NonePreferred Leadership Experience : NoneCertifications : NoneCompetencies : Action OrientedCollaboratesCommunicates EffectivelyCustomer FocusDrives Results
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