Sr. ABM Manager, Expansion

Sr. ABM Manager, Expansion

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the Job

This position is needed to develop, implement, and refine 1 : 1 and 1 : few account-based marketing programs focused on high-priority accounts to drive expansion within existing customers. The role collaborates closely with Integrated Campaigns, SDRs, AEs, and CSMs to deliver targeted, personalized multi-channel campaigns and impactful marketing plays that deepen customer engagement and accelerate revenue growth. The position owns program performance, leverages data for optimization, and delivers a personalized customer experience.

Responsibilities

In this role, you'll :

• Directly align with the Existing Business sales team, identifying and prioritizing target accounts for 1 : 1 and 1 : few for expansion.
• Build and launch personalized multi-channel campaigns for target accounts (email, ads, direct-mail, landing pages, and events).
• Leverage account intelligence and intent data to inform targeting, messaging and campaign design.
• Be data-driven, monitoring campaign performance, optimizing programs, and providing actionable insights to sales on account engagement.
• Manage and execute persona-based ads for Existing Business accounts with a focus on impact and optimization.
• Track and report account-level engagement and progression through the funnel, and overall performance.
• Support and co-create expansion focused sales plays through personalized content and tactics.
• Own and execute 1 : 1 custom events and experiences designed to accelerate deals and deepen engagement with key decision makers.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Desired :

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows :

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until December 31, 2025, but may change based on business needs.