Regional Contract Support
Location : Remote
Contract : Permanent
Hours : 40 per week
Shift Pattern : Monday - Friday 08 : 30 - 17 : 30
Salary : Competitive
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!
Main Duties & Responsibilities :
Regional Contract Support supporting contracts UK wide, providing performance reports to the Account Manager to ensure 100% compliance against all maintenance, reactive and quoted works tasks.
General :
- Understand, anticipate and deliver internal and external customer needs while building effective relationships.
- Efficiently respond to both internal and external customers through effective communication and personal accessibility.
- Ensuring systems both internally and externally are updated with the correct information and documentation.
- Helpdesk; including but not limited to; logging, distributing, and closing down of reactive calls.
- Maintain all maintenance asset files ensuring paperwork meets contract and H&S compliance.
- Assist Account Manager in production of the contract monthly report.
- Ensuring compliance to policies and procedures.
- Assisting the Management in ensuring compliance with H&S requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment.
Financial :
Raising quotes onto in house system and following through process / requirement to the completion of the works.Liaise, organise, and raise purchase orders to subcontractors for both annual contract maintenance works and specialist reactive works.Manage spend against budget when raising reactive purchase orders.Collate monthly forecasting on reactive works for ABM and client.Produce monthly reactive invoicing and issue to client.Person Specification :
Essential :
2 years' experience within an administrator roleYou will be able to demonstrate excellent customer service skills and commercial awarenessFinancial reporting experienceDesirable :
Intermediate / Advanced level in ExcelComputer literateIOSH Managing Safely