Engineering Program and Account Manager

Overview

JOB TITLE : Engineering Program & Account Manager

REPORTS TO : Chief Operating Officer (COO)

Position Responsibilities

Responsible for the management of all phases of Engineering program activity, including organization, planning, direction, reporting, customer relations and satisfaction, program execution, resource oversight and management. As head of the program / account team, s / he provides the overall program leadership, management, sustainability and growth. For the success of this position, 7 specific focus areas have been identified.

Customer Relations and Satisfaction

Thoroughly assess customer needs to provide value-added solutions; represent the full spectrum of RTC capabilities and offerings

• Manage the account expectations while executing the program and resolving all issues to yield the highest level of customer satisfaction
• Balance customer needs, RTC objectives and resources to ensure objectives are aligned
• Work with all the internal and external customer teams to define, execute and extend the engineering programs and work orders
• Collaborate with current customers to identify any risks to project that we can help mitigate by assessing any additional resource needs the current project may have
• Provide weekly program progress status and maintain active internal team communication on changes (meetings)

Business Development / Sales

Introduce service and solutions options to current customers and develop new strategies to meet their needs. Expand current customer relations and revenue opportunities through organic growth activities

Program Staff Management

Identify staff member qualification criteria per program skill requirements

Program Execution

Establish and clearly communicate overall program objectives and long-term vision and strategy with internal and external clients

Technical Performance and Schedule Management

Drive technical excellence by setting program standards and expectations, balancing risk and delivering performance across all identified program metrics

Contract Structure and Pricing

Recommend pricing based on the relevant market, as well as RTC's business strategy, program objectives and related costs

Financial Performance

Create and manage program to financial pro-forma expectations

Performance Measurement : To ensure the individual's contributions to the success of the programs and at the same time supporting the strategic growth of RTC, the following metrics will be used to measure performance :

Position Qualifications and Preferences

Benefits

We offer a small, highly productive, committed, inclusive and collaborative team, where every member is a highly focused contributor. Only A players will love our environment. We offer 2 weeks PTO, 8 Holidays, Insurance Benefits (Health 90% / Dental 100% / Vision 100%), Life Insurance $50K 100% employer paid, 401K plan effective immediately, flexible schedule, and professional office environment, with casual attire. We currently operate under Covid restrictions, under such restrictions we offer our employees the safety of virtual work structure.

During COVID

RTC determines Covid restrictions based on various factors. For this position, job training and performance will occur virtually via MS Teams. This will take place through screen share video meetings, problem solving video meetings, staff video meetings; all our documents utilize secured shared server folders; IT will provide equipment necessary to do your work from your AZ home and will coordinate with you to set up the hardware and software properly. RTC reviews our return-to-work strategy every few months.

About the Company

Real Time Consulting (RTC) exists to partner outstanding engineering talent to support our clients' success. Unsurpassed service is delivered to our clients by upholding responsibility, teamwork and quality. Our primary commitment is to help our clients. Since 1997, RTC has been protecting and enhancing lives with safe, reliable, innovative solutions, providing full life-cycle design, development and testing of EMBEDDED ENGINEERING SYSTEMS and SOFTWARE SOLUTIONS with Program Management and Consulting Services. Our employees average 20+ years of versatile and accomplished expertise to our clients, driving continuous innovation forward. Employee's innovative and analytical ideas are cultivated while maintaining the big picture vision in a fast-paced, changing environment. Our corporate values are to Uphold Responsibility, Support People, Promote Teamwork and Deliver Quality!

To qualify for all positions with Real Time Companies, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status.

Please be aware that Real Time Companies does not sponsor employment-based visas. Additionally, certain positions with Real Time Companies that involve work with government entities may have more restrictive employment status requirements, such as U.S. citizenship, based on security clearance requirements or other governmental requirements. An Equal Opportunity Employer M / F / D / V

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