Talent.com
HSPD-12 : Government Badging & Credentialing Specialist

HSPD-12 : Government Badging & Credentialing Specialist

CitizantDetroit, MI, United States
30+ days ago
Job type
  • Full-time
Job description

HSPD-12 : Government Badging & Credentialing Specialist

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values : Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Job Description

Duties and Responsibilities :

Enrollment Process Management :

  • Schedule appointments and / or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets.
  • Answering phone calls / email inquiries for all things related to PIV credentials and access control matters.
  • Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
  • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection :

  • Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
  • Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
  • Verification and Authentication :

  • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
  • Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
  • Data Security and Privacy :

  • Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
  • Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
  • Communication :

  • Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
  • Provide excellent customer service to address questions and concerns related to the enrollment process.
  • Escalation management, as it involves listening, understanding, and responding to customer needs and expectations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Recordkeeping :

  • Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
  • Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.
  • Compliance and Training :

  • Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
  • Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
  • Qualifications

    Required Competencies :

  • Experience with Microsoft Excel for data management, coordination, and reporting.
  • Ability to adapt to changing security procedures and requirements.
  • Prior experience in a similar role, customer service, or administrative position may be advantageous.
  • Attention to detail and strong organizational skills.
  • Excellent interpersonal and communication skills.
  • Ability to handle confidential information with discretion.
  • Attend local hiring events 3-4 times a month (frequency may vary depending on business needs).
  • Perform other job-related duties as assigned.
  • Education :

  • High School diploma, GED certification
  • Physical Requirements :

  • The role primarily involves sedentary work.
  • There may be occasional instances of stair climbing.
  • Periodic standing and / or walking for extended durations may be required.
  • Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
  • Requires typing for most of the day.
  • Effective communication requires frequent periods of talking and listening.
  • Clearance Requirement :

  • U.S. Citizenship is required.
  • Active Public Trust / MBI clearance or the ability to obtain one.
  • Starting salary range :

  • $42,900 - $49,900 (depending on experience)
  • Citizant offers a competitive benefits package, including :

  • Medical, dental, and vision insurance
  • 401(k)
  • Generous PTO
  • Company-paid life and disability insurance
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • Tuition Assistance & Professional Development Program
  • Disclaimer : Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!

    Additional Information

    Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    Create a job alert for this search

    Credentialing Specialist • Detroit, MI, United States

    Related jobs
    • Promoted
    Service to the Armed Forces International Services Director

    Service to the Armed Forces International Services Director

    American Red CrossDetroit, MI, United States
    Full-time
    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spi...Show moreLast updated: 30+ days ago
    • Promoted
    Trigonometry Private Tutoring Jobs Essex

    Trigonometry Private Tutoring Jobs Essex

    SuperprofEssex, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show moreLast updated: 30+ days ago
    • Promoted
    HSPD-12 : Government Badging & Credentialing Specialist (Detroit - REF1587B) • •

    HSPD-12 : Government Badging & Credentialing Specialist (Detroit - REF1587B) • •

    CitizantDetroit, MI, United States
    Full-time
    Citizant is a leading provider of professional IT services to the U.We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data ...Show moreLast updated: 30+ days ago
    • Promoted
    Client Service Representative - $21.50 / h - Remote

    Client Service Representative - $21.50 / h - Remote

    JunkLuggers CanadaAmherstburg, Ontario
    Remote
    Full-time
    At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment. We are dedicated to supporting our local communities and doing our...Show moreLast updated: 23 hours ago
    • Promoted
    Border Patrol Agent - Experienced (GL9 / GS11)

    Border Patrol Agent - Experienced (GL9 / GS11)

    U.S. Customs and Border ProtectionAlgonac, MI, United States
    Full-time
    Check out these higher-salaried federal law enforcement opportunities with the U.Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premi...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Travel Nurse RN - Behavioral Health

    Travel Nurse RN - Behavioral Health

    First Connect HealthNew Baltimore, MI, US
    Full-time
    First Connect Health is seeking a travel nurse RN Behavioral Health for a travel nursing job in New Baltimore, Michigan.Job Description & Requirements. Behavioral Health / Psychiatric RN.Minimum...Show moreLast updated: 14 hours ago
    • Promoted
    Border Patrol Agent

    Border Patrol Agent

    U.S. Customs and Border ProtectionWoodhaven, MI, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    Trigonometry Private Tutoring Jobs Comber

    Trigonometry Private Tutoring Jobs Comber

    SuperprofComber, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show moreLast updated: 30+ days ago
    • Promoted
    United States Border Patrol Agent

    United States Border Patrol Agent

    U.S. Customs and Border ProtectionRiverview, Michigan, US
    Permanent
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 3 days ago
    • Promoted
    Food Delivery Driver

    Food Delivery Driver

    DoorDashGrosse Ile, MI, United States
    Full-time +1
    Why Become a Shopper with DoorDash?.Turn your shopping skills into extra income.Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shoppe...Show moreLast updated: 28 days ago
    • Promoted
    Medical Device Sales – Paid Internship

    Medical Device Sales – Paid Internship

    Medical Sales CollegeGrosse Ile, Michigan, US
    Internship
    Description Medical Device Sales - Paid Internship Looking for a rewarding and lucrative career in the medical sales industry? Our paid Internship may be the right path for you! Here are just some ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Open Interview - Multiple Positions - Earn $17.50-$19 / Hour + Benefits

    Open Interview - Multiple Positions - Earn $17.50-$19 / Hour + Benefits

    Sysco Specialty Meat GroupGrosse Ile, MI, United States
    Full-time
    Join Buckhead Ohio for an Open Interview!.Now Hiring Multiple Positions in Northwood, OH!.AM - 12 : 00 PM & 3 : 00 PM - 7 : 00 PM EST. Food Safety & Quality Assurance Technician : .Comprehensive healthcare ...Show moreLast updated: 14 hours ago
    • Promoted
    Statistics Private Tutoring Jobs Comber

    Statistics Private Tutoring Jobs Comber

    SuperprofComber, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show moreLast updated: 30+ days ago
    • Promoted
    Trigonometry Private Tutoring Jobs Leamington

    Trigonometry Private Tutoring Jobs Leamington

    SuperprofLeamington, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show moreLast updated: 30+ days ago
    • Promoted
    Drive with DoorDash - Flexible Schedule

    Drive with DoorDash - Flexible Schedule

    DoorDashGrosse Ile, MI, United States
    Full-time +1
    Why Become a Shopper with DoorDash?.Turn your shopping skills into extra income.Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shoppe...Show moreLast updated: 30+ days ago
    • Promoted
    Shelter Support Specialist (afternoons including weekends)

    Shelter Support Specialist (afternoons including weekends)

    The Salvation Army USA Central TerritoryMonroe, MI, United States
    Full-time
    Provide oversight to shelter guests and complete necessary paperwork, attend to the immediate needs of the guests, and encourage safe and harmonious shelter atmosphere. Ensure daily paperwork is com...Show moreLast updated: 30+ days ago
    • Promoted
    Shelter Support Specialist (midnights including weekends)

    Shelter Support Specialist (midnights including weekends)

    The Salvation Army USA Central TerritoryMonroe, MI, United States
    Full-time
    Provide oversight to shelter guests and complete necessary paperwork, attend to the immediate needs of the guests, and encourage safe and harmonious shelter atmosphere. Ensure daily paperwork is com...Show moreLast updated: 30+ days ago
    • Promoted
    Shelter Support Specialist (weekend day shift)

    Shelter Support Specialist (weekend day shift)

    The Salvation Army USA Central TerritoryMonroe, MI, United States
    Full-time
    Provide oversight to shelter guests and complete necessary paperwork, attend to the immediate needs of the guests, and encourage safe and harmonious shelter atmosphere. Ensure daily paperwork is com...Show moreLast updated: 30+ days ago