CS Implementation Consultant | Payment Processing

Overview

As a Professional Services Consultant on the Payment Processing team, you will work directly with clients to set up, train, and support their bankcard, gift card, and check processing activities. You will be responsible for ensuring a high level of customer satisfaction by coordinating across Epicor teams to meet deadlines and client needs. We are seeking applicants with strong communication skills, a sense of urgency, and a passion for delivering exceptional service in a fast-paced, customer-facing environment.

What you will be doing

Schedule setup and training appointments for merchants, aligning with their business requirements and expectations

Establish reporting and configure system options tailored to each merchant's specific needs

Identify gaps in bankcard procedures and business practices that may pose financial risks to merchants

Train clients and their staff on point-of-sale bankcard, gift card, and check verification processes, including reporting and reconciliation

Create documentation to support client education and promote effective use of Epicor's bankcard features and procedures

Coordinate with Product Development and Support to resolve technical issues, and communicate client needs to Sales and Project Management

Track tasks and open issues, complete required reports, and assist in training less experienced personnel

What you will likely bring

2+ years applicable experience and demonstrated success / knowledge

Knowledge of the Eagle system, especially Eagle Point of Sale, and familiarity with accounting principles (Eagle accounting a plus)

Bachelor's degree preferred (or equivalent experience)

What could set you apart

Strong ability to work with customers in a positive and effective manner, even under challenging circumstances

Proven track record of achieving high customer satisfaction with a sense of urgency and goal orientation

Excellent written and verbal communication skills, including virtual presentation capabilities

Proficiency with MS Office tools including Word, Excel, Outlook, Access, and PowerPoint

Demonstrated analytical skills to evaluate problems, gather data, and recommend solutions

Join us at Epicor, where your success is our success. Apply today and be part of a team that values proactive, proud, and collaborative partners!

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About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners.

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

Health and Wellness : Comprehensive health and wellness benefits designed to support your overall well-being.

Internal Mobility : Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

Career Development : Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

Inclusive Workplace : Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

Work-Life Balance : Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

Global Mobility : Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in. If you have interest in this or any role—but your experience doesn't match every qualification of the job description, that's okay—consider applying regardless.

We are an equal-opportunity employer.

Range

Minimum : $60,000 USD

Maximum : $170,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter : Tola Olagbaju

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