Bilingual Client Support Technician

RTPOS Client Support Technician Get to Know Us Better :

• Realtime offers the most flexible cutting-edge Retail Management Solutions that encompass sales, inventory management, frontline employee management and engagement, payments, business intelligence, and digital automation tools for the wireless industry. We support Fortune 500 companies, unify their customer experience, and remove pain points across multiple retail touch points.
• Realtime prides itself on fostering a team-oriented culture and a dynamic work environment where team members are set up to make meaningful contributions across the organization.   Job Summary Client Support Technicians are our front-line call center employees.
• Their mission is to provide our dealers and customers the best experience on every interaction.
• They work to resolve customer inquiries via phone, email, and remote desktop support using all available tools and resources.
• They can easily adapt to change, follow process and procedure, and collaborate with additional internal and external teams to provide a timely resolution.

Responsibilities :

Perform store escalations to management and other internal teams in order to provide quick resolution Additional responsibilities as required to meet business needs   Position Requirements / Qualifications Years of experience needed :

Regular and predictable attendance is an essential function of this position Strong troubleshooting and critical thinking skills Flexible Schedule; Schedule for POS position is 1 :