Job Description
Job Description
Salary : Role Overview
Big League Movers is built on system-driven service lines. Our residential division is the heart of the business, handling thousands of jobs per year across apartment moves, small homes, and starter crews.
As the Residential Moving Supervisor, you lead the Single-A and Double-A mover teams. These are often newer or developing movers who require coaching, structure, and reinforcement of our Major League Standard.
You are responsible for their growth, professionalism, and daily output. You operate from the office (not the truck) and set the tone each morning through Launch, coaching, and daily feedback. You collaborate with the Specialty and Logistics Supervisors to create consistent, high-performing shifts.
Where You Fit in the Structure
You are one of three frontline supervisors in the operations department. You work in partnership with :
- Call Center Team (Remote) : dispatch, overflow calls, appointment setting
- Admin Team : HR, staffing, payroll
- Warehouse Team : fulfillment and support
Our systems :
Launch Morning alignment and deploymentMajor League Standard Service & execution benchmarkGame Tape Review Daily accountability and coachingFarm League System Mover development and promotionsYou serve as the Training Coordinator for Single-A and Double-A movers, owning their growth from onboarding through advancement.
Roster Responsibilities
You lead a crew of 2030 entry-level and mid-level movers. You assign, train, coach, and review their performance. These crews typically run :
Single-truck residential movesApartment movesBasic packing or internal movesYou collaborate with :
Specialty Supervisor for overflow support and pack-out coordinationLogistics Supervisor for delivery-only and truck availability overlapsClean handoffs, peer support, and mutual accountability define the team culture.
Daily Rhythm & Strategic Projects
Daily Responsibilities
Run Launch each morning for Single-A and Double-A : readiness checks, uniform audits, job assignmentsMonitor in-progress moves and jump in when issues ariseReview job closeouts for missed plays and flag coaching needsLog mover progress, coaching plans, and scorecard updatesWrite daily status updates to the Operations ManagerRespond to escalations from the dispatch or CSR teamBack-up Specialty or Logistics Supervisors during absencesStrategic Projects & Coaching
Run 12 weekly initiatives to streamline job prep, wrap-up, or truck flowDeliver 2 strategic spot checks per week : real-time feedback and systems complianceMaintain at least 510 team members on active coaching plansDevelop and document onboarding and training materials for Single-A and Double-A rolesSet and track micro-goals per mover with clear accountability and follow-throughSafety Responsibilities
Conduct 2 weekly safety spot audits : lifting form, stair technique, load securityReinforce injury prevention habits during Launch and team reviewsEscalate and document repeat or serious safety violationsConfirm all crews leave with proper equipment and safety gearAddress improper or unsafe behavior in real time and log for follow-upYoure Ultimately Accountable For
Quality, reliability, and output of the Single-A and Double-A rosterClear use of systems : Launch, Major League Standard, Game Tape, Farm LeagueTimely coaching on missed plays and service breakdownsGrowing internal bench strength through structured developmentProtecting team morale while holding standards firmTraining new movers into productive, promotable team membersThis Role Is For You If You :
Take pride in training and elevating junior teammatesWork fast, follow through, and document decisionsWant your crews to be better than when you found themLead through clarity, expectations, and repetitionCan juggle live fires without losing structureHave no problem giving firm but fair coachingThis Role Is Not For You If :
You prefer being on the truck more than building othersYou avoid difficult conversations or conflictYou let issues slide until they explodeYou make excuses instead of solving problemsYou struggle with fast feedback and clear communication