Strategic Design and Experience Lead

Location :

• This position is remote with occasional travel to Washington DC possible.
• Position Summary The Strategic Design and Experience Lead (SDEL) is the creative and strategic force driving how Military Community and Family Policy (MC&FP) connects with millions of service members, families, and survivors worldwide.
• This role blends human-centered design, strategic communications, and data-driven insight to deliver meaningful digital experiences that inform, empower, and engage the military community.
• The SDEL shapes the design vision across MC&FP’s digital ecosystem—integrating user experience (UX), accessibility, and innovation into every interaction.
• As a key advisor to leadership, the SDEL translates complex mission goals into intuitive, engaging, and measurable design strategies that strengthen MC&FP’s brand, improve user engagement, and deliver lasting impact.
• Key Responsibilities Lead the development and execution of a comprehensive design and experience strategy that aligns with MC&FP’s mission and outreach objectives.
• Champion human-centered and accessible design principles, ensuring all products meet or exceed Section 508 and WCAG standards.
• Direct the integration of brand strategy, user experience, and visual design across digital, mobile, and multimedia platforms.
• Collaborate with communications, IT, and data teams to ensure that design decisions are informed by analytics, audience research, and behavioral data.
• Guide the creation of engaging, intuitive digital experiences through journey mapping, usability testing, and user feedback loops.
• Oversee the development and implementation of design systems and UX frameworks that ensure consistency across all MC&FP platforms.
• Translate stakeholder goals and user needs into actionable creative direction, bridging the gap between strategy, content, and technology.
• Advise senior leadership on emerging design trends, tools, and innovations, fostering a culture of creativity, collaboration, and continuous improvement.
• Support agile development teams with design thinking expertise throughout concept, prototyping, and delivery phases.
• Required Qualifications U.S.

Citizenship Ability to obtain and maintain a favorable Tier 3 (Public Trust) background investigation or the level required by the contract. 5+ years of experience leading strategic design, customer experience, or digital brand innovation initiatives for large-scale or government programs. 5+ years of experience applying human-centered design principles and leading UX research or creative strategy initiatives. 3+ years of experience advising senior executives or program leadership on design strategy, innovation, and customer engagement.