Security Operations Supervisor

Position : Security Operations Supervisor

Department : Venue Operations - Security

Reporting Relationship : Manager - Venue Security

Status : Full Time (Exempt)

Position Summary

The Security Operations Supervisor is responsible for overseeing the daily shift security operations of Bank of America Stadium, including the supervision of security specialists and officers and the management of physical security systems. This role ensures the safety of guests, staff, and property by maintaining high standards of security protocol compliance, system functionality, and incident response readiness.

Primary Responsibilities

• Supervise and support a team of security officers across all shifts, ensuring consistent coverage and performance.
• Conduct shift briefings, ensuring officers are prepared for daily shift and executing post orders.
• Monitor and manage physical security systems including CCTV, access control, alarm systems, and perimeter protection.
• Ensure regular inspections of doors, gates, locks, and other physical barriers to ensure integrity and functionality.
• Respond to and investigate security incidents, breaches, or alarms, documenting findings and escalating as needed.
• Respond in real time to emergency situations, including security breaches, alarms, and safety incidents.
• Ensure compliance with venue security protocols, safety regulations, and emergency procedures.
• Conduct regular audits and inspections of security posts, equipment, and systems to ensure operational integrity.
• Maintain and troubleshoot security equipment, coordinating repairs and upgrades as needed.
• Develop and deliver training and briefings for security staff on procedures, technology, and incident response.
• Collaborate with venue operations, law enforcement, and emergency services as needed.
• Prepare and maintain detailed reports on incidents, staffing, system performance, and compliance.
• Assist in planning and implementing security strategies for events, high-traffic periods, and special circumstances.
• Support credentialing and access control for events, contractors, and deliveries.
• Stay current with industry best practices and emerging technologies in physical security.

Minimum Qualifications

Skills for Success

Essential Functions

Work Environment(s)

Tepper Sports & Entertainment is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.