Manager, Rater Services

Manager, Rater Services

At Cogstate, we're advancing the science of brain healthmaking it faster, easier, and more accurate to assess cognition across clinical trials, healthcare settings, and everyday life.

Our digital cognitive assessments are trusted by researchers, clinicians, and pharmaceutical partners around the world, helping to drive breakthroughs in neuroscience and improve outcomes for people living with neurological conditions. Founded on decades of cognitive science and backed by rigorous validation, Cogstate's assessments are used in more than 150 countries and over 2,000 clinical trials.

Our global team of expertsspanning psychology, data science, operations, and technologyworks together to solve complex challenges in brain health assessment, always with a patient-first mindset. Whether we're supporting a multinational Alzheimer's trial or developing tools to bring cognitive testing into routine care, our work is meaningful, collaborative, and constantly evolving.

At Cogstate, we're not just imagining the future of brain healthwe're building it.

That's why we're seeking a Manager, Rater Services, accountable for supporting a complex portfolio of programs and leading junior-level staff members that are responsible for multiple tasks and functional areas ensuring the timely delivery of the Cogstate Rater Training Program.

The Manager, Rater Services is responsible for study reporting, maintaining successful relationships with the study sites / raters / CRAs / sponsors, and delivering quality management and oversight for all assigned clinical trial programs.

The Manager, Rater Services will lead a team of 1-4 Coordinators and Associates and will be held accountable for the successful performance of the staff they lead. Leadership tasks include mentoring, training, performance management, tasks designated by the People and Culture Team, team morale management, and leading with intention and a standard of excellence.

Mandarin OR Korean fluency preferred but not a requirement.

Key Responsibilities

• Management and delivery of phase I-IV clinical trials (understanding and tracking against the project SOW) including budgetary oversight.
• Collaborate with various internal and external stakeholders in the development of rater training curriculums and materials for a portfolio of clinical trials. Responsibilities may include :
• Creation of rater selection tools and tracking qualifications
• Oversight of the development of rater training materials including : PowerPoint slides for training raters on scales, quiz development, and practice materials
• Working with third party vendors and developing online platforms (i.e. Learning Management Systems) that support Rater Training services
• Successfully working with Project Managers to meet study deliverables, understanding what information needs to be communicated to them and when to follow-up
• Directing work of Rater Training Associates and / or Rater Training Coordinators, including delegating tasks and responsible for quality control; providing feedback to supervisors / managers on performance
• Maintain proper controls to ensure timely delivery of project tasks and materials and regulatory reports status to the Director and Associate Director of Rater Training and / or Project Manager
• Effectively manages, tracks, and communicates key project deliverables in a proactive manner to key stakeholders; impeccable record keeping of all tasks
• Collaborates and supports the Directors in bid defenses and proposal development (including budget development)
• Leads or contributes to commercialization efforts and departmental process improvement initiatives
• Lead small Team of Rater Services direct reports (Coordinator and Associate level)
• Demonstrate high performance in mentoring other project management team members and clinical staff.
• May actively line manage and mentor other Rater Services Team members. Facilitates team building and communication.

Requirements

Skills, Knowledge and Specialist Expertise

What's In It For You

Our Culture We bring our whole selves to work every day. We're courageous and we deliver together. We're passionate individuals who enjoy working together. We're brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We see challenges as opportunities and move with pace to achieve our goals.

If you're ready to help us in our journey to optimize the measurement of brain health around the world, please apply now!

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the company. If you need assistance in applying please email PeopleandCulture@cogstate.com.

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