Customer Service Advisor

Company :

Rising Tide Car Wash is a premium car wash brand dedicated to the empowerment of people with autism. Our mission is to invite communities to see the potential people with autism have to be elite employees. We’ve been covered on the Nightly News , FOX Business , The TODAY Show , and Sun Sentinel . Learn more about our story here .

Job Description :

You'll typically be the first person customers meet & may be stationed as a Greeter at our self-service pay stations. Your goal is to delight customers while assisting them in making a selection from our car wash service menu. Frequent communication is a key part of this role as you'll be responsible for explaining our services & educating customers about our social mission as well as communicating with the rest of the team via two way radio. People who have had the most success in this role are typically active, LOVE interacting with people & spending time outdoors.

We’ll set you up for success with an initial PAID training period which can be completed virtually

Success in this role gives you the opportunity to grow with an expanding and award-winning social enterprise, and learn about sales, service, and social entrepreneurship. This is a collaborative workplace culture (we all pitch in - no one is “above” a task). Cross training & advancement opportunities are available.

Responsibilities :

• Greeting customers at pay lane(s) with our standardized script.
• Explaining services & setting proper expectations, answering questions.
• Educating customers about our mission of employing people with autism.
• Selling wash club memberships.
• Delighting customers with friendly service.
• Using our Point-of-Sale system to ring up transactions (handling cash / cards, opening / closing down pay stations, etc).
• Various operational tasks (applying bug prep product on cars, measuring oversized vehicles, answering store phone, etc).
• Assisting in keeping designated area tidy & participating in site cleaning.
• Maintain a professional company image at all times.

Qualifications : This is an active position in an outdoor setting.

Hours and Compensation :

About Rising Tide Car Wash :

We’ve built Rising Tide Car Wash around the unique potential of our employees, most of whom are on the autism spectrum. By helping team members transform their natural talents into a professional skill set, we provide customers with a thoughtful and expert service, and give everyone on our team the chance to build a career and independent life.Our vision is to prove that autism can be a competitive advantage for business by growing our car wash locations. We believe that successfully growing this business model can make a powerful statement of how capable people with autism really are.