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Future Opening: Office Manager
Future Opening: Office ManagerPaul Davis • Livonia, MI
Future Opening: Office Manager

Future Opening: Office Manager

Paul Davis • Livonia, MI
30+ days ago
Job type
  • Full-time
Job description
SUMMARY
The Office Manager plays a key role in managing all phases of job costing, payroll, and financial records. This position requires an independent, detail-oriented worker who is quick, accurate, and disciplined with structured processes. The ideal candidate thrives in a fast-paced, distracting environment, while maintaining precision and focus. Strong organizational skills and the ability to balance priorities under pressure are essential. This role supports the franchise’s operations and contributes directly to delivering best-in-class service to clients.
OUTCOMES
  • Support team on NPS (>70) and Scorecard (>73) compliance
  • Ensure proper documentation on all jobs – compliance >90%
  • Manage billing/payment cycle. Target: 40-day cycle time
RESPONSABILITIES
  • Manage all phases of job costing using RMS and QuickBooks. Training on software provided as needed.
  • Process payroll and maintain accurate timesheet records.
  • Maintain accounting, financial, and compliance records in coordination with CPA.
  • Support documentation requirements, including subcontractor safety certificates and insurance.
  • Assist General Manager with organizational planning, training, and daily franchise operations when needed.
  • Establish rapport with insurance carriers, vendors, subcontractors, adjusters, agents, and customers.
  • Deliver excellent customer service with empathy, urgency, and professionalism.
  • Monitor business activities, collect information, and proactively identify potential issues.
  • Foster collaboration across departments and support team members as needed.
  • Represent the brand with integrity and help build a culture of service excellence.
QUALIFICATIONS
  • Independent worker with a world-class work ethic, able to perform in stressful, fast-paced situations.
  • Extremely detail-oriented with 3-5 years of experience and strong knowledge accounting principles, debits/credits, and QuickBooks.
  • Highly organized yet flexible, with the ability to prioritize, manage time, and follow structured processes.
  • Excellent communication and listening skills, with the ability to build rapport across customers, vendors, and insurance partners.
  • Demonstrates empathy, urgency, and dedication to delivering outstanding customer service.
  • Positive attitude and collaborative spirit; able to support and work effectively with cross-functional teams.
  • Commitment to continuous learning and improvement in processes, systems, and skills.
  • Desire to join a new organization and actively contribute to building a customer-first culture that becomes a workplace of choice for high performers
  • Experience with Quickbooks a plus.
WHY JOIN THE TEAM?Paul Davis is a fast-growing leader in restoration and reconstruction, trusted by insurance providers and commercial property owners across North America. We are expanding locally and creating career opportunities for people who want meaningful, purpose-driven work. Our team lives by our Vision, Mission, and Values, and we seek individuals who share these commitments and want to help build a culture of excellence.

As this is a new and growing company, specific job duties, responsibilities, and position requirements may be adjusted as needed to support business demands and team development. Flexibility and a willingness to adapt will be essential to success in this role.
We support and hire Veterans and we are an Equal Opportunity Employer!
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Future Opening: Office Manager • Livonia, MI

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