Clinical Support Specialist

Clinical Support Specialist

at CVP Physicians Dublin, Ohio, United States PRIMARY PURPOSE : Serve as liaison between the call center and the clinical teams by guiding the scheduling of appointments and ensuring proper follow up for patients needs

1. Essential Skills and Abilities :

• Knowledge of medical and ophthalmic terminology.
• Exceptional communication and interpersonal skills
• Professionalism, demonstrated respect for staff and patients
• Positive and collaborative team member
• Strong organization with attention to detail
• Proficiency with utilizing computer and applicable software tools
• Knowledge of HIPAA requirements and the importance of maintaining patient confidentiality
• Management of multiple tasks occurring simultaneously

2. Guide Call Center agents on proper patient appointment scheduling

• Help Fast track urgent appointments for patients that require immediate attention
• Offer assistance to scheduling agents who are unsure of how to correctly schedule or reschedule appointments
• Coordinate communications between medical professionals for consultation and patient care follow up to ensure patients are receiving timely care.

3. Prescription Refills and Prior Authorizations

• Facilitate the approval or denial of prescription refill requests for all providers at CVP within 48 hours
• Work with insurance companies to obtain prior authorization for medications if required, and maintain follow up with patients while waiting for authorization to be complete
• Ensure accurate documentation of all prescription related activities in NextGen
• Manage eRx reports for all clinics

4. Patient Required Documentation

• Work with providers to complete required patient forms, including disability paperwork, FMLA paperwork, DMV paperwork, work excuses, etc.
• Provide copies of glasses prescriptions, contact lens prescriptions, etc to patients when requested
• Manage patient communication through the portal to individual providers, responding directly to patients when able.

5. Perform other duties as assigned.

Section 2 : BACKGROUND :

BACKGROUND :

Education : Minimum of a High School diploma or general education degree.

Experience : Previous medical office experience preferred; 1-2 years of previous ophthalmology experience required.

This job description is merely a summary and in no way states or implies that these are the only duties to be performed by the incumbent.

Requirements represent minimum levels of knowledge, skills, and abilities. This document does not create an employment contract, implied or otherwise, other than an at-will employment relationship.*

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