Customer Service Research Representative

Job Description :

We are seeking a highly motivated and career-oriented individual to join our team as a Customer Service Research Representative.

In this role, you will be responsible for providing exceptional customer service while conducting research and resolving inquiries using multiple computer programs.

This position is not a typical call center role; instead, it involves critical thinking, adaptability, and a high level of independence.

PAY RATE : $20 / HR

Key Responsibilities :

• Conduct thorough research to understand and resolve customer inquiries or issues using various computer programs and resources.
• Provide personalized and professional customer service to ensure a positive experience for each customer.
• Work independently to prioritize and manage a queue of cases, addressing each case with attention to detail and accuracy.
• Utilize critical thinking skills to analyze complex situations and develop creative solutions to resolve customer concerns.
• Maintain a number-oriented approach, tracking open and closed cases and meeting performance metrics.
• Adapt to changing priorities and handle a diverse range of cases, as every situation is unique.
• Communicate effectively with customers and colleagues, articulating thoughts and solutions clearly and professionally.
• Demonstrate a strong commitment to continuous learning and career advancement within our organization.
• Uphold the organization's commitment to safety and security in all interactions and activities.

Qualifications :

• Demonstrated competency in computer programs and systems.
• Excellent critical thinking skills and ability to work independently.
• Highly motivated and self-starting with a strong desire for career advancement.
• Outstanding communication skills, both verbal and written.
• Ability to thrive in a dynamic, fast-paced environment.
• Previous experience in customer service, research, or a related field is a plus but not required.
• This position offers a unique opportunity for individuals who are looking for a career path in a customer service-oriented research role within a safe and supportive organization.

If you are a proactive, adaptable, and motivated individual with a passion for customer service and research, we encourage you to apply.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity.

It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world.

Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.

At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.

Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.