Program Manager of Individual Supports

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.

Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team!

Connecting People with Possibilities

Mission : Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

DEIB Statement : Bridgewell strives to reflect the diversity of our employees and the people we serve by cultivating an equitable, inclusive environment that empowers everyone to be their authentic selves. We encourage, support, and celebrate the many voices and cultures of Bridgewell. With dignity, caring, integrity, and respect at our core, we embrace the diverse experiences that enrich our community daily.

Summary : The Program Manager of Independent Living oversees the daily operation of an In-Home Supports or Community Supports based program. The oversight includes all programmatic administrative responsibilities required to run the program.

Schedule :   Monday-Friday 9 : 00AM-5 : 00PM (40 Hours per week)

Essential Duties & Responsibilities :

• The Program Manager is responsible for the daily operations of the program, to ensure that performance standards are upheld and that all individuals and staff are working in accordance with agency requirements, mission, goals and principles.
• Ensure program, agency and accreditation standards are met with regard to quality of care including individual behavior and treatment plans, ISP documentation, HCSIS, and other documentation as required, and in line with Bridgewell Policies & Procedures.
• E nsure the staffing needs of the program are met based on defined ratios and attendance of persons served. This includes coordination of work schedules, hiring of new staff, and coordinating the use of per diem and agency relief staff, as needed.
• Assist program participants with all medical and clinical appointments including transportation to and from appointments.
• Provide leadership to all staff by creating a positive work climate and creating a cohesive team environment.
• Promote the professional growth of all staff through coaching, mentoring and continuous training.
• Ensure ongoing system for measuring quality of services and compliance with DDS regulations and Bridgewell policies and procedures.
• Ensure that services are maintained according to DDS, CARF and all applicable regulatory standards. Ensure compliance with program budgets through consistent monitoring of financial analysis and various reports.
• Build and maintain positive relationships with funding sources, community groups, families, and other service providers.
• Positively manage staff by conducting monthly supervisions with each staff and team meetings, supporting, coaching and mentoring staff to develop skills and abilities, and providing recognition opportunities for staff.
• Provide timely Performance Evaluations. Ensure performance standards are met, and proactively address performance concerns, working with program management and Human Resources, as appropriate.
• Ensure self and employees maintain certifications (such as CPR / 1st Aid, MAP, PPS and PABC, as required) and complete all other training requirements of Bridgewell and the program's funding sources.
• Support, respect, and promote an environment which fosters Diversity, Equity, Inclusion and Belonging for all employees and people in our services.
• Demonstrate the core philosophy of universal supports by embracing Bridgewell's core values : dignity, respect, caring, integrity, safety and wellness
• Provide coverage to individuals as needed
• Participate / manage after hours on-call rotation.
• Knowledgeable in the areas of Addiction, Trauma Informed Care and Medication Management
• Other Duties as assigned

Required Education / Experience :

Required Skills / Knowledge :

Physical Demands : The physical demands of staff working in programs assisting people with their care needs are varied and require the employee to be able to maneuver people of varying weights, and provide lifting, balance support and physical intervention in several scenarios.

Described below are essential requirements of staff to ensure the safety of employees and people served alike. Reasonable accommodations may be made to enable a person with a disability to perform the essential functions; however, approval will be based on the needs of the persons served and consideration of safety factors related to any program or position within a program.

While performing the duties of this job, the employee is required to be able to :

Bridgewell offers :

Why Should You Apply : If the top benefits alone don't sway you, our compassionate and collaborative work environment should! Bridgewell is committed to training and developing staff and provides opportunities for you to have a positive impact on the work you do.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Requires acceptable CORI results according to Bridgewell policy.

Bridgewell is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.