Front Desk Receptionist - Urgent Care (Cantonese or Mandarin Speaking)

Front Desk Receptionist - Urgent Care (Cantonese or Mandarin Speaking)

Department : Clinic Ops

Employment Type : Full Time

Location : Los Angeles County, CA

Reporting To : Elsa Chan

Compensation : $20.00 - $23.00 / hour

Description

Job Title : Front Desk - Urgent Care

Department : Allied Pacific Urgent Care Center

About the Role

We are currently seeking a highly motivated, full-time, Front Desk to assist our Urgent Care Centers. We are looking for someone fluent in Cantonese or Mandarin. This role will report to the Office Manager and enable us to continue to scale in the healthcare industry.

What You'll Do

• Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure.
• Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers.
• Provide basic and accurate information in-person and via telephone / email.
• Maintain the reception area, keeping it clean and free of clutter.
• Submit treatment authorization requests.
• Maintain office security by following safety procedures and controlling access via the reception desk
• Must be detail oriented and possess strong organizational skills in a fast-pace environment
• Good verbal and written communication skills.
• Be able to prioritize workload while remaining flexible.
• May be required to work overtime to meet tight deadlines
• Highly motivated and able to work with multiple teams simultaneously.
• Take telephone messages and provide feedback and answers to patient / physician / pharmacy calls.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
• Other duties as required.

Qualifications

You're great for this role if :

Environmental Job Requirements and Working Conditions

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