Senior Business Manager - SongLife

Accenture Songlife Senior Business Manager

We are Accenture SongLifea partner for growth. The agency of record model we all grew up with was built for stabilitylong planning cycles, rigid campaigns, and success measured in outputs. Today demands something more. With evolving pipelines, diverse patient populations, and accelerated launches, the challenge is not just communicationit's staying continually relevant. At Accenture SongLife, we reinvented the AOR to be a true growth engine for biopharmaanchored in one objective : helping you fuel growth by building continual relevance. We do this by being smarter, faster, betterintelligence-led, powered by AI, data, and life sciences expertise, so your brand is always one step ahead. Fasteran agile, adaptive model that scales global blockbusters and targets rare disease communities with equal precision, moving at the speed of science and patient need. Betterworld-class creativity combined with Accenture's technology and consulting rigor, shifting from campaigns to outcomeslike launch uptake, adherence, and market share. The reinvented AOR is not a supplierits a growth partner. Accenture SongLife brings creativity, technology, and strategy together to serve as your growth enginecontinually relevant, always accountable, and built to deliver impact for patients, providers, and your business.

The Work

The Senior Business Manager serves as a strategic operations lead across multiple brands and internal teams. You'll oversee project economics, guide business analysts, and ensure that operational workflows, staffing, and reporting processes support profitability and client success. You will collaborate with leadership to forecast revenue, optimize resourcing, and implement business processes that scale across ConcentricLife's fast-growing healthcare and wellness practice.

Key Responsibilities

• Business & Financial Management : Partner with account and delivery leads to forecast, track, and manage project budgets, margins, and utilization. Conduct monthly financial reviews, margin reconciliations, and variance analyses. Oversee timely and accurate time entry, billing, and cost tracking in Workfront and Wordbook. Develop reporting dashboards and insights to support business decisions. Ensure all project economics align with client contracts, scopes, and profitability goals.
• Team Leadership & Development : Manage and mentor Junior Business Analysts and Coordinators, providing coaching and performance feedback. Foster a collaborative, accountable culture focused on continuous learning and operational excellence. Support onboarding and training on business systems (Workfront, Wordbook, Excel, PowerBI).
• Operational Excellence & Process Improvement : Partner with operations leadership to streamline workflows, reporting, and cross-team communication. Identify bottlenecks or inefficiencies in resource planning, forecasting, or financial reporting. Contribute to process documentation, standard operating procedures (SOPs), and audit readiness. Drive adoption of new tools and automation that enhance visibility and reduce manual workload.
• Project Oversight & Governance : Oversee financial and operational health across multiple brands or portfolios. Serve as escalation point for budget or process challenges, ensuring timely resolution. Ensure proper documentation of assumptions, risks, and scope adjustments in Workfront. Partner with Account Management to provide financial insights and recommendations during client discussions.
• Reporting & Insights : Lead preparation of monthly and quarterly business performance reports. Track key metrics such as utilization, capacity, margin, and delivery efficiency. Use Excel and agency tools to analyze operational trends and forecast needs. Present insights to leadership, identifying risks and opportunities to improve profitability.

Basic Qualifications

Preferred Qualifications

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