Medical Front Desk-Patient Engagement Specialist II

Medical Facility Front Office Coordinator

Job Purpose : This position serves as a first point of contact for all entities that enter a medical facility and is responsible for a variety of activities related to patient intake and care. This position performs essential functions in both in-person and virtual clinic settings.

What You Will Do :

• Welcome, schedule, and check in patients, providing exceptional customer service throughout the process.
• Promptly answer and return phone calls.
• Schedule appointments in accordance with established guidelines.
• Ensure that patient forms, pre-visit screeners, consent packets, and demographic and insurance information are accurately completed and uploaded into the electronic medical record system.
• Collect co-payments, deductibles, and handle other financial transactions as required.
• Complete all document scanning on the same business day they are received.
• Meet or exceed department metrics for outreach and scheduling activities, and assist in the preparation of reports for tracking performance.
• Consistently demonstrate empathy and compassion during all patient interactions.
• Other duties as assigned.

What We Need From You :

Your Work Schedule :

Perks of Being Part of Denova :

Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona. We provide a "whole person" approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.