French Speaking Customer Service for Banking industry

French Speaking Customer Service Representative

Patrique Mercier Recruitment, the leading agency for candidates seeking employment in their native language abroad, is excited to announce a new opportunity for a French Speaking Customer Service Representative in the banking industry. Our agency specializes in connecting talented individuals with employers across various sectors, including social media, gaming, healthcare, retail, and more. We pride ourselves on our thorough recruitment process that ensures the ideal match between candidates and organizations. As we expand our offerings, we are searching for a dedicated Customer Service professional who is fluent in French and can provide exceptional support to our banking clients. Join our team and be part of a company that values the unique skills of bilingual candidates while helping them find their dream job in dynamic international environments. If you possess a strong service orientation and have experience in the banking sector, we encourage you to apply and contribute to our mission of delivering quality recruitment solutions.

Responsibilities

• Deliver exceptional customer service in French to banking clients via multiple channels (phone, email, chat)
• Assist customers with account inquiries, transactions, and product information
• Resolve customer complaints and issues efficiently and professionally
• Maintain up-to-date knowledge of banking products and services to provide accurate information
• Document customer interactions and update relevant systems accurately
• Collaborate with team members and management to improve service delivery processes
• Participate in training sessions and team meetings to enhance skills and knowledge