Logistics Services Support Coordinator

JOB DESCRIPTION

Job Title : Logistics Services Support Coordinator - Customer On Site

Job Location : New Albany, OH

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air / ocean / ground transportation, customs brokerage services, and dedicated warehousing / distribution centers.

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https : / / www.

logistics.dhl / us-en / home / careers.html .

We have an exciting opportunity for a Logistics Services Support Coordinator to support multiple levels of customer interaction and serve as a location point of contact to one of our largest strategic DGF customers with a complex supply chain.

Key Responsibilities :

• Daily tracking and monitoring of all customer's shipments to include milestones for all inbound capital / critical support items
• Shipment processing within customer's SAP system
• Arrange transportation between offsite warehouse and multiple docks at customer's location
• Provide recommendations for process improvements
• Coordination with contracted carriers and warehouse 3PLs within the designated timeline in the Service Level Guidelines (SLG)
• Serves as a 1st level of escalation and drives issues to resolution
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis
• Drive collaboration with freight forwarding business units and external partners to craft solutions to meet customers changing needs and expectations

Skills / Requirements :

• Preferred Bachelor's degree or, combination of experience and education combined
• Ability to proactively identify value opportunities, take initiative, and act collaboratively with internal and external stakeholders
• Very strong communication and presentation skills; oral and written
• Strong customer service / collaboration skills and experience
• Strong capability to sell concepts, ideas, and continuous process improvement opportunities to internal and external stakeholders
• Self-directed and assertive; with the ability to prioritize workloads and manage concurrent projects and timelines
• Previous experience in the transportation or supply chain logistics industry preferred SAP and AES experience a plus

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at

https : / / www.logistics.dhl / us-en / home / careers.html