IT Support AnalystVector Consulting, Inc • Richmond, VA, US

No longer accepting applications

IT Support Analyst

Vector Consulting, Inc • Richmond, VA, US

18 days ago

Job type

Full-time

Job description

Our government client is looking for a IT Support Analyst on an onsite 6+ months renewable contract role in Richmond, VA

Position – IT Support Analyst

About The Role

Top Technical Skills

Helpdesk Support & Ticketing Systems : Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
Hardware & Software Troubleshooting : Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
Telecom & Mobile Device Management : Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
Application Installation & Configuration : Experience installing and configuring software applications across various systems.
Inventory & Asset Management : Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths

Customer Service & Communication : Strong ability to communicate technical information clearly to non-technical users across all staff levels.

Team Collaboration : Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.

Problem Solving & Escalation Management : Capable of resolving issues independently and escalating appropriately when necessary.

Reporting & Documentation : Prepares weekly reports and maintains detailed documentation of support activities and procedures.

Training & User Support : Provides training and guidance to end users and staff on IT systems and processes as needed.

Required / Desired Experience

Telecommunications skills (POTS lines, VoIP, and cell) – Nice to have

A / V Systems Support – Nice to have

2 years of Helpdesk experience : Accurately log and resolve tickets; serve as a point of contact; escalate when necessary (Required)

3 years of Customer Oriented and Team Player experience (Required)

3 years of Computer diagnostics and remediation (Required)

3 years of strong ability to effectively communicate (Required)

Additional duties as needed (Required)

About Vector

Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to People, Partnerships, Purpose and Performance - THE VECTOR WAY

www.vectorconsulting.com

"Celebrating 30 years of service."

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries : IT Services and IT Consulting

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It Support Analyst • Richmond, VA, US

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