Server Repair Supervisor

Supervisor - AI Server Ops Dept. III -1st & 2nd Shift position available

Grapevine, TX Direct Hire

Summary

Production supervisor who can accomplish and strive to exceed the objectives of the repair depot for repair turnaround time, first time fix rate, parts used per repair and repair KPI achievement rate. Develop processes based on customers requirement to achieve the service level agreement (SLA). Prepare standard operation procedures and work instructions by following ISO 9001-2008 format. Perform continuous internal process improvement to increase customer satisfaction and productivity.

Essential Duties and Responsibilities.

Data Analysis / Communication / Issue Resolution- Prevention :

• Supervise a team of repair technicians. Review and evaluate daily KPI and customer SLA requirements.
• Present corrective and preventive actions to maintain superior service quality and continuous improvement.
• Complete all projects assigned by Managers within the required timeframe.
• Recruit qualified repair technicians and set up adequate training based on approved work instructions. In addition, monitor individual process execution after training.
• Conduct periodic inventory audits for the department repair center and reconcile physical counts.
• Maintain and develop record keeping procedures. Manage appropriate department training records in accordance with applicable regulations, policies, and ISO standards.
• Aids department manager in the development of KPI goals and objectives for the department; recommends, implements and administers methods and procedures to enhance operations.
• Aids other department supervisors to ensure smooth inter-department processes and procedures.
• Ensuring daily housekeeping along with workstation equipment layout, energy conservation is followed thoroughly.
• Must be flexible with working hours and be available to work during other assigned events.
• Assist in maintaining great teamwork and high moral environment.

Warehouse Efficiencies Cost Reduction :

Team Leadership :

Supervisory Responsibilities :

Qualifications

Education and / or Experience.

Essential Skills :

To apply for this position send resume to ana@employeemagnets.com