Talent.com
Customer Service Operations Lead

Customer Service Operations Lead

VirtualVocationsLowell, Massachusetts, United States
1 day ago
Job type
  • Full-time
Job description

A company is looking for a Customer Service Operations & Escalation Lead (Contractor).

Key Responsibilities

Oversee daily operations across service channels and ensure targets are met

Act as the primary escalation point for complex customer cases and coordinate resolutions

Develop QA frameworks and manage workforce schedules for optimal service delivery

Required Qualifications

5-7 years of experience in customer service operations or escalation handling

Experience managing multi-channel support environments

Solid understanding of Freshdesk, Shopify, and NetSuite or equivalent systems

Strong data analysis and reporting skills

Knowledge of U.S. / Canadian consumer law and warranty requirements

Create a job alert for this search

Customer Service Lead • Lowell, Massachusetts, United States

Related jobs
  • Promoted
Sr. Manager, Global Contact Center Operations, Commercial Customer Service Excellence

Sr. Manager, Global Contact Center Operations, Commercial Customer Service Excellence

ModernaCambridge, MA, US
Full-time
Manager, Global Contact Center Operations Customer Service & Experience.Manager, Global Contact Center Operations Customer Service & Experience, will assist in supporting the Global Contact Cente...Show moreLast updated: 30+ days ago
  • Promoted
Service Offer & Portfolio Leader

Service Offer & Portfolio Leader

PhilipsCambridge, MA, US
Full-time
Service Offer & Portfolio Leader.We are rapidly transforming our Hospital Patient Monitoring (HPM) offers & portfolios from product led to managed service led customer propositions focused on helpi...Show moreLast updated: 11 days ago
Operations Leader

Operations Leader

WonderBurlington, MA, US
Full-time
Everything’s on the menu at Wonder.The Wonder app is the premiere platform to feed every craving, all in one order.Our 25+ award-winning restaurant partners span every cuisine you can think of, fro...Show moreLast updated: 13 days ago
Operations Leader

Operations Leader

Imperiall, Inc.Boston, MA, US
Full-time
Quick Apply
Office Location : Burlington, MA.Compensation : $75,000 per year.Hi, I'm Jeannie! I'm the Director of Leadership at Imperiall. We are looking for a leader to join our Operations Team.This position is ...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Team LeadNewSomerville, Massachusetts, United States

Customer Success Team LeadNewSomerville, Massachusetts, United States

TopsortSomerville, MA, US
Full-time
We're quickly growing and super excited for you to join us!.At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-...Show moreLast updated: 30+ days ago
  • Promoted
Technical Operations & Delivery Lead

Technical Operations & Delivery Lead

Hi MarleyBoston, MA, US
Full-time
At Hi Marley, we're not just a technology company—we're on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficien...Show moreLast updated: 30+ days ago
  • Promoted
Operations Lead - PT

Operations Lead - PT

At Home Stores LLCDedham, MA, US
Full-time
Our Vision : To become the leading Home Dcor retailer.Our Mission : Enable everyone to affordably make their house a home. Job Summary : The Operations Lead (OL) oversees store processes and supports a...Show moreLast updated: 30+ days ago
  • Promoted
Operations Lead - Boston

Operations Lead - Boston

BluegroundBoston, MA, US
Full-time
At Blueground, we believe that when your base is reliable, the world opens up.That's why we're building the world's leading platform for living. Every year, 350 million people move between citiesyet...Show moreLast updated: 30+ days ago
Senior Operations Leader

Senior Operations Leader

WonderBurlington, MA, US
Full-time
Everything’s on the menu at Wonder.The Wonder app is the premiere platform to feed every craving, all in one order.Our 25+ award-winning restaurant partners span every cuisine you can think of, fro...Show moreLast updated: 13 days ago
  • Promoted
Field Service Manager

Field Service Manager

Canon U.S.A., Inc.Bedford, New Hampshire, United States, 03110
Full-time
Quick Apply
Are you a natural-born leader with an affinity for delivering top-notch service and support? Does.Canon USA, a pioneer in technology, solutions, and services, wants to hear from you.We’re actively ...Show moreLast updated: 9 days ago
  • Promoted
24 / 7 Operations Team Lead

24 / 7 Operations Team Lead

RaytheonTewksbury, MA, US
Full-time
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 1...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Lead

Customer Service Lead

AmeriVet Veterinary PartnersLeominster, MA, US
Full-time
Customer Service Representative (CSR) Supervisor.Do you love helping people as much as you love animals? Are you energized by leading others, building strong teams, and creating an exceptional clie...Show moreLast updated: 18 days ago
  • Promoted
Customer Experience Operations Advisor

Customer Experience Operations Advisor

BankTalent HQWestborough, MA, United States
Full-time
The Customer Experience Operations Advisor supports the Bank's customer experience efforts by identifying and analyzing sources of feedback from customers of all types, identifying areas of fricti...Show moreLast updated: 30+ days ago
  • Promoted
Senior Manager, Customer Operations (Inbound Virtual Contact Center)

Senior Manager, Customer Operations (Inbound Virtual Contact Center)

Jerry.aiBoston, MA, US
Part-time
Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size). Work closely with brilliant leaders and team mates from companies like McKi...Show moreLast updated: 3 days ago
  • Promoted
Business Operations Lead

Business Operations Lead

American Plant MaintenanceWoburn, MA, US
Full-time
APM Steam is a leading provider of industrial maintenance and repair services based in Woburn, MA.We specialize in steam trap surveys, the repair and maintenance of steam traps, and overall steam s...Show moreLast updated: 30+ days ago
  • Promoted
Operations (Ops) Team Lead

Operations (Ops) Team Lead

TSMGBoston, MA, US
Full-time
The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager.Manage tea...Show moreLast updated: 30+ days ago
Revenue Lead

Revenue Lead

ABM IndustriesBoston, MA, US
Full-time
We are seeking a detail-oriented, customer service focused.This role will play a key part in ensuring accurate invoicing, timely collections, and strong cross-functional collaboration between Finan...Show moreLast updated: 27 days ago
  • Promoted
Customer Operations Manager

Customer Operations Manager

LaterBoston, MA, US
Permanent
Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Every...Show moreLast updated: 23 days ago
  • Promoted
Senior Director, Radioligand Therapy Delivery and Customer Service

Senior Director, Radioligand Therapy Delivery and Customer Service

SanofiCambridge, MA, US
Full-time
Senior Director, Radioligand Therapy Delivery And Customer Service.Sanofi Oncology is pioneering the future of precision cancer care with the launch of a novel radioligand therapy (RLT) for gastro-...Show moreLast updated: 30+ days ago
Bench Operations Leader

Bench Operations Leader

WonderNatick, MA, US
Permanent
Everything’s on the menu at Wonder.The Wonder app is the premiere platform to feed every craving, all in one order.Our 25+ award-winning restaurant partners span every cuisine you can think of, fro...Show moreLast updated: 1 day ago