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Mortgage Operations Manager

Mortgage Operations Manager

U.S. BancorpIrving, TX, US
27 days ago
Job type
  • Full-time
Job description

Job Title

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

Job Description

Responsible for the administration and coordination of all loan processing, loan servicing and / or default management functions as well as the corresponding operational functions. Makes business decisions and supports the implementation and administration of the policies and procedures for the assigned area / areas to ensure compliance with various regulators, investor, government and corporate expectations and requirements. Manages and collaborates with support department employees, supervisors and managers on matters regarding departmental process and procedures to improve efficiency and enhance delivery of service to internal partners, customers, regulators, investors and other constituents. Plans, develops, implements and executes business plans for assigned area(s) of responsibility.

Responsible for the administration and coordination of all loan processing, loan servicing and / or default management functions as well as the corresponding operational functions. Makes business decisions and supports the implementation and administration of the policies and procedures for the assigned area / areas to ensure compliance with various regulators, investor, government and corporate expectations and requirements.

Manages and collaborates with support department employees, supervisors and managers on matters regarding departmental process and procedures to improve efficiency and enhance delivery of service to internal partners, customers, regulators, investors and other constituents. Plans, develop, implements and executes business plans for assigned area(s) of responsibility.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience
  • Typically, six to seven years of business-related experience and one to two years of managerial experience

Preferred Skills / Experience

  • Thorough understanding of all aspects of mortgage lending, servicing or operational policies and practices
  • Strong analytical and decision-making skills
  • Good organizational and project management skills
  • Effective interpersonal, verbal and written communication skills
  • Well-developed knowledge of human resources functions
  • Effective supervisory and management skills
  • Ability to prioritize and manage multiple tasks / projects and deadlines simultaneously
  • Lead and manage a team of specialists handling contested mortgage cases, title issues, probate and other legal issues
  • Oversee the investigation and resolution of property issues such as municipal violations, demolition notices, and eminent domain actions.
  • Collaborate with legal, compliance, and property preservation teams to ensure regulatory adherence.
  • Develop and implement workflows, escalation protocols, and performance metrics.
  • Serve as the primary point of contact for escalated or high-profile cases.
  • Monitor trends and emerging risks in contested property issues and recommend process improvements.
  • Train and mentor team members to ensure consistent application of policies and procedures
  • Other responsibilities as needed based on the business line need
  • This role is not eligible for visa sponsorship or transfer of visa sponsorship.

    The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

    U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

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    Operation Manager • Irving, TX, US

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