Lead Online Shopper

Lead Online Shopper (Full-Time)

Join us at Festival Foods! We are a Wisconsin grocer committed to giving back to our community and providing exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin. At Festival, people are our top priority. You'll see it in everything from our daily interactions to our extensive associate benefits and programs.

Job Summary : Join us as a Lead Online Shopper (Full-Time) at Festival Foods! Deliver an outstanding online shopping experience! As a Lead Online Shopper, you'll play a key role in creating a seamless and enjoyable online shopping experience for our guests. You'll lead by example, ensuring that every order is picked with care, accuracy, and efficiency. In this retail role, you'll support and coach a small team while keeping operations running smoothly in our Click N Go department. If you're passionate about online shopping and guest service, this role is for you!

Job Description

What You'll Do : As a Lead Online Shopper at Festival Foods for our Click N Go experience, you'll :

• Lead and support a team Actively coach, teach, and mentor associates to ensure smooth operations and top-notch guest service.
• Pick, pack, and prepare orders Select only the freshest and highest-quality products, following guest preferences and notes.
• Manage order fulfillment Retrieve staged orders quickly upon guest arrival, process payments, and load groceries into vehicles.
• Ensure guest satisfaction Communicate order updates, offer thoughtful substitutions, and provide a surprise-and-delight experience.
• Keep operations running smoothly Maintain the organization and cleanliness of Click N Go areas and assist guests with online order inquiries.
• Manage time Prioritize tasks effectively and adjust quickly to unplanned duties.

What You Bring : To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands and Work Environment : The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Join us in delivering an exceptional online shopping experience while growing your career in retail!

Benefits Overview

Why You'll Love It Here :

Festival Foods is committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced, and service-oriented associates. We believe that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities.

Location : Oshkosh, WI