Technical Support Specialist

Description

We are looking for a proactive, self-motivated professional with experience and an affinity for technology and innovation to serve as our Technical Support Specialist . In this role, you will directly interact with our customers, ensuring the highest level of customer satisfaction through product mentoring, coaching, and consulting services, as well as acting as a customer advocate to resolve issues and improve processes. You may be a great fit for the Technical Support Specialist position IF :

• You have a passion for technology and innovative solutions.
• You are naturally curious about the way things work and have the distinct ability to pick up both hardware and software concepts easily
• You are an amazing problem-solver with exceptional customer service skills, going beyond customer expectations.
• You have excellent interpersonal, verbal, and written communication skills and the ability to effectively prioritize and manage your time.
• You will thrive in an ever-changing environment with a "roll-up your sleeves" mentality and comfortable interacting with customers both online and over the phone with a prominent level of professionalism.

RESPONSIBILITIES

This role will provide customer support Monday-Friday, 8am-5pm with rotating on-call weekends.

QUALIFICATIONS

InVue Security Products, Inc is an Equal Opportunity employer. Federal law prohibits employers from discriminating against any applicant for employment because of applicant's race, sex, color, religion, national origin, age, or disability. InVue Security Products, Inc. is fully committed to complying with Federal law and will not discriminate against any applicant for employment.