Lead Product Manager - Growth & Operations

Lead Product Manager - Growth & Operations

Become a part of our caring community and help us put health first. Our brokerage business is poised to advance the industry in how digital can be used to drive customer acquisition in the Medicare Advantage space. Within this business area, we are aggressively driving new digital capabilities, new ways of working, and employing next-gen technology to revolutionize how Medicare Advantage is sold. This role is part of this expanding Digital organization, and will be critical in our growth plans. The Lead Product Manager - Growth & Operations will champion the customer lifecycle, drive growth opportunities, and optimize both operations and agent experience for our new eCommerce channel. Responsible for defining vision and roadmap, this role will create seamless experiences that support customers from acquisition through retention, while empowering agents with effective tools and processes. They will work closely with cross-functional teams to design, build, and refine the Medicare insurance eCommerce experienceenabling customers to compare options, enroll in plans, and engage throughout their journey. This leader will ensure that customer growth initiatives, customer lifecycle success, and agent operational needs are prioritized and delivered with excellence.

Key responsibilities :

• Develop and maintain a product roadmap focused on enhancing customer acquisition, onboarding, engagement, retention, and overall satisfaction.
• Manage and prioritize the product backlog to drive customer growth and success and operational excellence across all of our channels, adapting to changing business requirements.
• Serve as the primary point of contact for the Agile delivery team, ensuring product vision aligns with the complete customer lifecycle and growth strategy.
• Collaborate with Enterprise stakeholders to identify, prioritize, and translate lifecycle touchpoints, growth initiatives, and operational improvements into actionable product requirements.
• Partner with Engineering and Operations to define the vision for both customer-facing and agent-facing solutions, ensuring seamless integration and process efficiency.
• Develop detailed user stories and lead backlog grooming sessions to capture requirements for both customer and agent experience enhancements.
• Monitor, evaluate, and optimize product progress and performance across all stages of the customer journey and agent workflow.
• Analyze data and key performance indicators to inform continuous improvement for both customer experience and agent effectiveness.
• Liaise with product, operations, and agent teams to deliver timely updates and gather feedback.

Use your skills to make an impact :

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled weekly hours : 40

Pay range : $126,300 - $173,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of benefits : Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application deadline : 11-04-2025

About us : Humana Inc. (NYSE : HUM) is committed to putting health first for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal opportunity employer : It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services.