Senior Account Manager

Direct AgentsNew York, NY, United States

6 days ago

Job type

Full-time

Job description

Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships.

This NYC based role has a competitive salary range of $85,000-$95,000 depending on experience, with annual compensation reviews based on performance. Potential bi-annual bonus pay is based on company and individual performance.

KEY RESPONSIBILITIES

Strategic Client Leadership

Own end-to-end client relationships as their primary strategic advisor and business partner
Develop comprehensive understanding of client business models, competitive landscapes, and market dynamics
Leading comprehensive quarterly business reviews - developing strategic narratives, coordinating content creation, ensuring quality standards, and managing delivery timelines
Lead strategic planning sessions and quarterly business reviews with C-level stakeholders
Proactively identify and develop new revenue opportunities through strategic account growth
Navigate complex client challenges and serve as escalation point for critical issues

Advanced Campaign Strategy & Innovation :

Lead the development of comprehensive, integrated marketing strategies across all digital channels

Pioneer new approaches and testing methodologies to drive breakthrough performance

Lead campaign strategy for high-value, complex accounts with substantial budgets

Mentor junior team members on strategic thinking and client management

Account Leadership & Operational Excellence :

Lead complex, multi-workstream initiatives ensuring on-time delivery and quality standards

Drive accountability across teams to meet critical client deadlines and milestones

Establish project governance and communication protocols for campaigns & deliverables

Prioritize competing demands across portfolio of accounts to maximize impact

Coordinate with internal teams to maintain project timelines and deliverable quality

Mentor junior team members on effective project management and client communication

YOUR BACKGROUND

Required Experience :

4-6 years of account management experience with proven track record of driving significant client growth

Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels

Demonstrated experience managing high-value accounts

Experience presenting to and influencing C-level executives

Strong time management skills ability to prioritize and meet deadlines and work in a fast-paced environment

Experience with project management platform (ClickUp, Asana, Monday, etc) is a plus

Must be self-motivated, highly organized, and a team player

Strong attention to detail

Essential Skills :

Advanced strategic thinking and business acumen

Strong analytical skills and data interpretation capabilities

Exceptional presentation and communication skills

Leadership experience with ability to influence across all organizational levels

Deep understanding of performance marketing ecosystem and emerging trends

Proven track record of driving measurable business results

WHY DIRECT AGENTS

Work-Life Balance

4-Day Work Week : Join our innovative pilot program designed for sustained productivity and well-being

Flexible PTO : Up to 24 days annually based on seniority, plus paid birthdays and volunteer days

Remote Flexibility : Work from anywhere options based on seniority

Family Support : Comprehensive paid parental leave and family-friendly policies

Comprehensive Benefits

Premium Healthcare : Full coverage options including One Medical, KindBody, and mental health support

Wellness Perks : Citibike membership, fitness reimbursement, and wellness programs

Community : Dog-friendly office, team events, and an inclusive culture that celebrates diversity

Modern Tech Setup : MacBook Pro and premium software tools

Innovation & Growth

AI-Driven Innovation : Harness AI-powered workflows to optimize strategies and drive impactful results

Future-Forward Tech : Access proprietary tools like Kanopy AI and custom GPTs for advanced marketing solutions

Career Development : Shape your path through mentorship, training programs, and direct access to leadership

Industry Impact : Contribute to thought leadership and strategic initiatives that drive agency innovation

Outstanding Environment

Work with premier brands like Marvel, NBA, and NYSE while maintaining boutique agency creativity

Direct Agents is proud to be an equal opportunity employer. Join us in shaping the future of digital marketing!

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Senior Account Manager • New York, NY, United States

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