Support Technician II- Senior Desktop ( 226 Days)Dallas Independent School District • Dallas, TX, US

Support Technician II- Senior Desktop ( 226 Days)

Dallas Independent School District • Dallas, TX, US

8 days ago

Job type

Full-time

Job description

Responsibilities

Provide higher level technical support to DISD central staff in resolving computer, peripheral, network related issues
Resolve district central staff EAD user and computer accounts access issues (e.g. SSO, MFA, VPN, Remote Access) and support district administrative software platforms, productivity suites, VPN clients, and other administrative department specialized software
Travel to other Dallas ISD locations to perform client support services
Ensure customer satisfaction and adhere to the IT Client Support Services, Service Level Agreement (SLA)
Escalate Tier 2 LAN and WAN connectivity failures to the appropriate Information Technology Departments
Document interactions, incidents, service requests using the District IT Service Management System
Create technical documentation for other Information Technology Department staff in supporting district wide convocation, live forums, or other district special events, and contribute to knowledge base
Point of contact for Client Support Services technology vendors when servicing district departments

Qualifications

Accredited High School Diploma or equivalent (U.S.A. Equivalency); Bachelor's degree preferred

Two years' experience in Information Technology support services

Must have one of the following certifications : CompTIA A+, Google Workspace Administrator, or Apple Certified Support Professional

Experienced in Android, Apple iOS, MacOS, Chrome operating systems and the Google Suite applications

Proficient in analyzing and resolving technology hardware and software failures

Knowledge of application deployment and support tools in Microsoft System Center Configuration Manager (SCCM) is a plus

Knowledgeable in wired and wireless network technologies

Experienced with user and device management in Microsoft Active Directory

Effective communication skills

Job Details

Work Locations

Edtech-Enterprise Support Services

Job

Support Technician II

Schedule

Full-time

Minimum Salary

48,219.00

Median Salary

58,805.00

Job Posting

Sep 17, 2025

J-18808-Ljbffr

Create a job alert for this search

Desktop Support Technician • Dallas, TX, US

Related jobs

IT Support Technician

VirtualVocations • Arlington, Texas, United States

Full-time

A company is looking for an IT Support Technician to join their Operations team.Key Responsibilities Receive, triage, and analyze IT service requests and incidents, providing onsite and remote su...Show more

Last updated: 30+ days ago • Promoted

IT Support Technician levels 1-3

Tyton Holdings • Addison, TX, US

Full-time

Quick Apply

Pay : $55,000-80,000 per year (dependent on level 1-3, experience, and fit) Medical, Dental and Vision health insurance offering Voluntary STD, Life, and Accident coverage 401K with employer match B...Show more

Last updated: 30+ days ago

Flexible schedule - Earn at least $1865 by driving 164 trips with Uber

Uber • Rosser, TX, US

Full-time +1

Earn at least $1865 driving with Uber when you complete your first 164 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show more

Last updated: 3 days ago • Promoted

IT Support Technician (Full-Time, Onsite)

Paragone Solutions, Inc. • Euless, TX, US

Full-time

Quick Apply

Secure IT Service Management, Inc.IT Support Technician to provide first-line technical support for customers who experience computer hardware and software issues, including standard Windows deskto...Show more

Last updated: 3 days ago

Desktop Support Technician

Datawiz • Dallas, TX, USA

Full-time

Quick Apply

Datawiz seeks a highly experienced and motivated On-Site Support Technician, Level 1 in Dallas Texas.Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related ...Show more

Last updated: 30+ days ago

Desktop Support

TechDigital Group • Dallas, TX, US

Full-time

Deliver world-class IT support to onsite and remote end users.Independently resolve complex, break / fix issues in person or via telephone. Troubleshoot Windows OS and Mac OS issues.Troubleshoot Mobil...Show more

Last updated: 8 days ago • Promoted

Imaging Application System Analyst II - IS Support Imaging

CHRISTUS Health • Irving, Texas, US

Full-time

Description Summary : The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and o...Show more

Last updated: 24 days ago • Promoted

Desktop Tech I

Jobs via Dice • Irving, TX, US

Full-time

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Dice is the leading career destination for tech experts at every stage of their careers.Our client, Co...Show more

Last updated: 8 days ago • Promoted

Desktop Support Specialist

Babich & Associates • Arlington, TX, US

Full-time +1

Our Arlington area client company is searching for a technically skilled and customer-focused.IT systems, deliver exceptional support to internal staff, and ensure that all IT operations align with...Show more

Last updated: 8 days ago • Promoted

Desktop Support Engineer (Full Time) - Plano, Texas, North America

Axiom Technologies • Plano, TX, US

Full-time

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at www. We are looking for a capable re...Show more

Last updated: 6 days ago • Promoted

Amazon IT Support Technician

TradeJobsWorkforce • 75264 Dallas, TX, US

Full-time

Take the next step in your career as our new Amazon IT Support Technician to assist with organizing, stocking, and general upkeep, coordinate tasks to ensure deadlines are met, and support the prep...Show more

Last updated: 30+ days ago • Promoted

Imaging Application System Analyst II - IS Support Imaging

Christus Health • Irving, TX, US

Full-time

The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigne...Show more

Last updated: 3 days ago • Promoted

Desktop Support Tech

Aventiv Technologies, LLC • Plano, TX, US

Permanent

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!.The Desktop Support Technician is responsible for providing Helpdesk / Desktop Support services in a...Show more

Last updated: 8 days ago • Promoted

Desktop Support

American First Finance Inc. • Coppell, TX, US

Full-time

The Enterprise Client Endpoints Services team provides client desktop and client application life cycle management for enterprise-approved software and hardware. This position will be responsible fo...Show more

Last updated: 8 days ago • Promoted

IT Desktop Support- Plano, Texas- USA(Dispatch / On Demand Request)

Axiom Technologies • Plano, TX, US

Full-time

Global IT Services partner supporting medium to large-scale enterprises.Please visit our website at www.We are seeking a capable resource to coordinate a range of activities, from simple tasks to m...Show more

Last updated: 8 days ago • Promoted

Desktop Support

First Cash, Inc. • Coppell, TX, US

Full-time

What makes a FirstCash Desktop Support Specialist : .The Enterprise Client Endpoint Services team provides client desktop and client application life cycle management for enterprise-approved software...Show more

Last updated: 30+ days ago

desktop support

Artech Information System LLC • Richardson, TX, US

Full-time

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report.Artech provides technical expertise to fill gaps in clients' immediate skill-se...Show more

Last updated: 8 days ago • Promoted

Remote Desktop support

HCLTech • Frisco, TX, US

Remote

Full-time

Direct message the job poster from HCLTech.Talent Acquisition Management : Infrastructure.Coordinate desktop changes to avoid deployment collisions. Create roll implementation process.Keep track of ...Show more

Last updated: 8 days ago • Promoted