Talent.com
HSPD-12 : Government Badging & Credentialing Specialist (Lake Forest, CA. - REF1782A) • •

HSPD-12 : Government Badging & Credentialing Specialist (Lake Forest, CA. - REF1782A) • •

CitizantLake Forest, CA, United States
30+ days ago
Job type
  • Full-time
Job description

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values : Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Job Description

Duties and Responsibilities :

Enrollment Process Management :

  • Schedule appointments and / or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
  • Answering phone calls / email inquiries related to PIV credentials and access control matters.
  • Coordinate and conduct the PIV card enrollment process, including verifying applicants' identities and collecting required documentation.
  • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection :

  • Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
  • Ensure all required documents and forms are properly completed and submitted according to established guidelines.
  • Verification and Authentication :

  • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
  • Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
  • Data Security and Privacy :

  • Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
  • Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
  • Communication :

  • Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
  • Provide excellent customer service to address questions and concerns related to the enrollment process.
  • Escalation management as it involves listening, understanding, and responding to customer needs and expectations.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Recordkeeping :

  • Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
  • Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
  • Compliance and Training :

  • Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
  • Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
  • Qualifications

    Required Competencies :

  • Experience with Microsoft Excel for data management, coordination, and reporting.
  • Ability to adapt to changing security procedures and requirements.
  • Prior experience in a similar role, customer service, or administrative position may be advantageous.
  • Attention to detail and strong organizational skills.
  • Excellent interpersonal and communication skills.
  • Ability to handle confidential information with discretion.
  • Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
  • Perform other job-related duties as assigned.
  • Physical Requirements :

  • The role primarily involves sedentary work.
  • There may be occasional instances of stair climbing.
  • Periodic standing and / or walking for extended durations may be required.
  • Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
  • Requires typing for most of the day.
  • Effective communication through frequent periods of talking and listening is essential
  • Education :

  • High School diploma, GED certification
  • Clearance Requirement :

  • US Citizenship is required.
  • Active Public Trust / MBI clearance or the ability to obtain one.
  • Starting salary range :

  • $45,000 - $53,500(depending on experience)
  • Citizant offers a competitive benefits package, including :

  • Medical, dental, and vision insurance
  • 401(k)
  • Generous PTO
  • Company-paid life and disability insurance
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • Tuition Assistance & Professional Development Program
  • Disclaimer : Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!

    Additional Information

    Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

    Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    Create a job alert for this search

    Credentialing Specialist • Lake Forest, CA, United States

    Related jobs
    • Promoted
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    US Customs and Border ProtectionFallbrook, CA, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    92Y Unit Supply Specialist

    92Y Unit Supply Specialist

    U.S. ArmyRiverside, CA, United States
    Full-time +1
    As the Unit Supply Specialist, you’ll be responsible for supervising and maintaining all Army supplies and equipment.You’ll receive, inspect, inventory, load and unload, store, issue, and deliver a...Show moreLast updated: 8 days ago
    • Promoted
    Behavioral Health Care Manager, Licensed (Contract)

    Behavioral Health Care Manager, Licensed (Contract)

    IEHPRancho Cucamonga, CA, US
    Full-time
    This position is a temporary role facilitated through one of our contracted agencies and is not a direct employment opportunity with IEHP. The contracted agency offers an assignment length of up to ...Show moreLast updated: 1 day ago
    • Promoted
    Special Warfare Specialist

    Special Warfare Specialist

    US ArmyRiverside, CA, United States
    Part-time +1
    Special Forces Candidate Job Overview : As a Special Forces Candidate, your office spans the globe, collaborating with foreign governments and tackling missions that redefine the limits of adventure...Show moreLast updated: 30+ days ago
    • Promoted
    Governmental Advisory Services Senior Consultant - Remote Eligible

    Governmental Advisory Services Senior Consultant - Remote Eligible

    Eide BaillyRancho Cucamonga, CA, United States
    Remote
    Full-time
    Open to any location in the United States.A typical day in the life of a Governmental Advisory Services Senior Consultant may include the following : . Oversee ongoing and one-time advisory engagement...Show moreLast updated: 30+ days ago
    • Promoted
    Behavioral Health Technician

    Behavioral Health Technician

    Ocean Hills Recovery LLCDana Point, CA, US
    Full-time
    Facilitates the client's initial BAM survey within 24 hours of admission.Reviews intake and consent forms with new clients and collects signatures within 24 hours of admission.Conducts initial sear...Show moreLast updated: 30+ days ago
    • Promoted
    Peds Behavior Development - Orange County

    Peds Behavior Development - Orange County

    Southern California Permanente Medical GroupTustin, CA, United States
    Full-time
    Southern California Permanente Medical Group (SCPMG) is a physician-led partnership with strong values that support a patient-centered and evidence-based approach to medicine.Provides our physician...Show moreLast updated: 30+ days ago
    • Promoted
    Behavioral Health Program Manager

    Behavioral Health Program Manager

    Intercare TherapyMenifee, CA, United States
    Full-time
    Description & Requirements Description.Benefits of Working at Intercare : .Flexible work schedule with a focus on work / life balance. Manage your own schedule.Mileage reimbursement, a company computer...Show moreLast updated: 30+ days ago
    • Promoted
    Open Positions - Specialist Series

    Open Positions - Specialist Series

    University of California - IrvineIrvine, CA, United States
    Full-time
    A reasonable estimate for this position is $55,000 - $194,800.See Specialist Series - Represented Fiscal Year, Exempt.Specialist Series - Represented Fiscal Year, Non-Exempt.Friday, Aug 8, 2025 at ...Show moreLast updated: 30+ days ago
    • Promoted
    Audit Senior Manager - Assurance & Advisory - State and Local Government

    Audit Senior Manager - Assurance & Advisory - State and Local Government

    JobotIrvine, CA, US
    Permanent
    Audit Senior Manager, State and Local Gov't - Top 100 firm, 5 weeks PTO, 5% 401 K matching, & hybrid.This Jobot Job is hosted by : Jeffrey Skarvan. Are you a fit? Easy Apply now by clicking t...Show moreLast updated: 21 days ago
    • Promoted
    Customs and Border Protection Officer - Experienced (GS9)

    Customs and Border Protection Officer - Experienced (GS9)

    US Customs and Border ProtectionWestminster, CA, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    Open Positions - Specialist Series (2025-26 Pool Ad)

    Open Positions - Specialist Series (2025-26 Pool Ad)

    University of California - IrvineIrvine, CA, United States
    Part-time
    A reasonable estimate for this position is $55,00 - $194,800.See the Project Scientist Series Salary Scales (Represented) at : https : / / ap. Friday, Sep 26, 2025 at 11 : 59pm (Pacific Time).Applications ...Show moreLast updated: 30+ days ago
    • Promoted
    Specialist Position 2025-2026

    Specialist Position 2025-2026

    University of California - IrvineIrvine, CA, United States
    Full-time
    The salary range for this position is $55,000-$194,800.The posted UC salary scales set the minimum pay determined by rank and step at appointment. Wednesday, Aug 6, 2025 at 11 : 59pm (Pacific Time).Ap...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Active Pulmonary Disease Officer

    Active Pulmonary Disease Officer

    United States ArmySan Clemente, California, US
    Full-time
    THE ARMY HEALTH CARE ADVANTAGE As a member of the Army health care team, you'll receive benefits that you won't be able to get in a civilian career. Challenging Work Feel inspired with great case di...Show moreLast updated: less than 1 hour ago
    • Promoted
    13J Fire Control Specialist

    13J Fire Control Specialist

    U.S. ArmyRedlands, CA, United States
    Full-time
    As a Fire Control Specialist, you’ll use strategic skills to coordinate and integrate weapons operations.You’ll process and relay tactical battlefield information to a network of joint fires in sup...Show moreLast updated: 8 days ago
    • Promoted
    Specialists - Open Ranks 2025-26

    Specialists - Open Ranks 2025-26

    University of California - IrvineIrvine, CA, United States
    Full-time
    The salary range for this position is $55,000 - $194,800.Thursday, Aug 21, 2025 at 11 : 59pm (Pacific Time).Applications received after this date will be reviewed by the search committee if the posit...Show moreLast updated: 30+ days ago
    • Promoted
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    US Customs and Border ProtectionLake Elsinore, CA, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 1 day ago
    • Promoted
    Specialist Pool

    Specialist Pool

    University of California - IrvineIrvine, CA, United States
    Full-time
    Monday, Sep 1, 2025 at 11 : 59pm (Pacific Time).Applications received after this date will be reviewed by the search committee if the position has not yet been filled. Friday, Aug 14, 2026 at 11 : 59pm ...Show moreLast updated: 30+ days ago