Online Transcript Services Coordinator

Online Transcript Services Coordinator

The Transcript Services Coordinator is responsible for overseeing and executing the processing of transcript orders through the Parchment and / or National Student Clearinghouse ordering systems. This role ensures that transcript orders are processed accurately and in a timely manner to minimize delays in the student application process. The coordinator will troubleshoot and resolve any barriers related to transcript ordering, verify eligibility for third-party orders, and route incoming transcripts to the correct Undergraduate or Graduate database. The transcript coordinator will report to the Assistant Director of Shared Services and will work to identify areas for continuous improvement and will collaborate with the Recruitment team as needed to streamline the transcript ordering process.

Job Responsibilities :

• Oversees the process for the request, receipt, input and record keeping of all incoming official online student transcripts from Parchment and the National Student Clearinghouse. Will be required to work under strict deadlines and will be responsible for ensuring processes / tasks are completed quickly and accurately. 50%
• Evaluate, develop, and enhance efficient workflows for transcript services by analyzing current processes, identifying opportunities for technical automation, and proposing innovative solutions. Maintain up-to-date documentation and a thorough understanding of all transcript service procedures. Collaborate regularly with the Assistant Director of Shared Services, providing updates as needed. Serve as a subject matter expert by training others and effectively communicating the knowledge base of the transcript service operations. 30%
• Takes ownership of the transcript and document request process, maintaining responsibility for accurate and timely completion. Communicates proactively with students and university departments to provide updates, clarify requirements, and ensure a positive service experience. 15%
• Other duties as assigned. 5%

Minimum Qualifications :

Bachelor's degree in Communication, Education, Business or related field with 1 year of experience

Specific Experience :

Communicate effectively in the oral and written form. Candidates must have strong analytical and problem solving skills. Excellent data entry skills and proven aptitude for attention to detail and accuracy is required; Proven ability to work independently and as a team member in a busy deadline oriented and varied environment with changing priorities; Must have Microsoft Office Suite Experience.

Degree Substitute : LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Additional Requirements :

Operation Essential Personnel - This position may be asked to work during an official closure, but who is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01.

Special Instructions :

Please provide cover letter, resume, (3) professional references and transcripts. Official transcripts are required prior to hire, if needed. For questions or concerns regarding the status of your application or salary ranges, please contact Destiny Valle at destinyvalle@lsu.edu

Additional Position Information :

Background Check : An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits : LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

HCM Contact Information :

For questions or concerns related to updating your application with attachments (e.g., resumes, RS : 17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.