Operations Support Analyst

h / care was born in 2018 with a serendipitous meeting between two visionary healthcare entrepreneurs as they waited for their elevator in Birmingham, Alabama. United by a shared passion for transforming post-acute care, they spent thousands of hours visiting agencies, listening to caregivers, and gathering feedback from residents and their families. This journey culminated in the founding of h / care in 2023—a company built on a foundation of high touch, high tech, and unwavering trust, dedicated to delivering exceptional care and experiences for both our internal and external customers.

The Impact You Will Have

At h / care, we believe every patient deserves compassionate, high-quality care in the comfort of their home. As an Operations Support Analyst, you’ll be at the core of our operational excellence, ensuring that our day-to-day business functions run smoothly and efficiently in support of delivering exceptional care.

Your mission : streamline office operations, support clinicians and leadership teams, and maintain compliance with healthcare regulations. You’ll oversee administrative processes, manage patient and billing records, and foster an environment where our team can focus on what matters most—patient care.

Through your leadership and attention to detail, you’ll play a pivotal role in enabling h / care to provide life-changing care for patients, support for their families, and stability for our staff. If you’re a proactive and organized professional who thrives on making an impact behind the scenes, we’d love to have you on our team.

Key Responsibilities

Streamlining Office Operations

• Assist with day-to-day administrative functions, including patient intake, billing, accounts receivable, and payroll processing, to ensure smooth and efficient business operations.
• Support implementation and maintain standardized processes and workflows that support compliance, reduce errors, and enhance operational efficiency.
• Organize and manage the administrative functions required for the Remote Monitoring Program

Ensure Compliance and Accuracy

Driving Operational Excellence

Financial Stewardship

Play a Critical Role of a High-Performing Team

Focusing on Patient-Centric Impact

A Typical Day

Your Expertise

Your Work Environment

How Success Will Be Measured