Workday Assistant/WalkMe (SAP) Product Owner

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .

The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Full-time Workday Assistant/WalkMe (SAP) Product Owner to work in Miami.

The Workday Assistant/WalkMe (SAP) Product Owner is responsible for defining and driving the strategy, roadmap, and execution for AI assistant solutions within the organization in support of the Workday system. This role will focus on leveraging AI-powered technologies to enhance productivity, streamline workflows, and improve decision-making across various departments. The Workday Assistant/WalkMe (SAP) Product Owner will collaborate with stakeholders, development teams, and leadership to deliver impactful solutions that align with organizational objectives.

Core Responsibilities:

• Defining and driving the product strategy and roadmap for Workday Assistant/WalkMe (SAP), aligning with the institution's goals for AI in healthcare, education, and research.

• Collaborating with clinical, research, and administrative stakeholders to identify needs and use cases for Workday Assistant/WalkMe (SAP) solutions.

• Prioritizing and managing the product backlog, translating complex requirements into user stories for development teams.

• Ensuring Workday Assistant/WalkMe (SAP) solutions meet the specific needs of a medical academic environment, including data privacy, security, regulatory compliance, and ethical considerations.

• Working closely with IT leadership to integrate Workday Assistant/WalkMe (SAP) with existing systems and infrastructure.

• Developing and monitoring key performance indicators (KPIs) to measure the success and impact of Workday Assistant/WalkMe (SAP) initiatives.

• Leading user research and feedback sessions to continuously improve Workday Assistant/WalkMe (SAP) functionality and user experience.

• Ensure Workday Assistant/WalkMe (SAP) solutions adhere to ethical guidelines, data privacy regulations, and security best practices.

• Championing the adoption of Workday Assistant/WalkMe (SAP) solutions across the institution, providing training and support to users.

• Staying current with the latest advancements in AI, Workday Assistant/WalkMe (SAP) technology, and innovation.

• Manages the iterative lifecycle of the product from conception to maintenance, including concept, scope, specifications, prioritization, design, implementation, user acceptance testing, quality assurance, deployment, and maintenance.

• Acts as the champion of the product internally and externally, pushing for rapid adoption by defining clear goals and KPIs around customer value, and drives strategies to achieve them.

• Behaves as the voice of the user inside product development teams. Actively engages in user research, understands user goals and pain points and communicates your in-depth customer knowledge.

• Analyzes quantitative data to determine which plans are most successful and identifies new product opportunities and works closely with other Product Managers, Vendors, User Experience, Design and Development to define the Product Vision, Roadmap and Release Plans.

• Defines and prioritizes the product backlog translating high-level requirements into user stories and performs acceptance testing on a rolling basis throughout each product increment.

• Collaborates with Marketing, Communications, Operations, and other partners as needed to define and execute on go-to-market activities, ensures user adoption, and identifies and measures user utility.

• Creates product specifications as needed: wireframes with support from UX team, process workflows, state transition diagrams, copy decks, acceptance test plans, user stories and acceptance criteria, personas, and any other agile artifacts that will serve as a communication bridge between customers and the development team

• Functions as the Product Manager for a cross-functional development team, managing the entire feature and product life cycle from planning through development and launch

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained on controls within the function and on University policy and procedures.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

CORE QUALIFICATIONS:

• Bachelor’s degree in relevant field required; Master's degree is preferred.

• Certified Product Owner (CPO) or Certified Scrum Product Owner (CSPO) preferred

• Experience working with Workday Assistant/WalkMe (SAP) platforms.

• Experience in change management and user training.

• Minimum of 3-5 years of experience in product management, with a proven track record of successfully delivering software or technology products.

• Experience with Agile methodologies and product management tools.

• Strong understanding of AI concepts, Workday Assistant/WalkMe (SAP) technologies, and their potential applications in various industries.

• Excellent communication, collaboration, and stakeholder management skills.

• Ability to translate complex technical concepts into clear and concise language for both technical and non-technical audiences.

• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

• Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness.

• Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change.

• Financial Oversight: Knowledge of financial operations and management.

• Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

#LI-AS1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H17