Guest Advocate (Cashier or Front of Store Attendant / Cart Attendant) (T0634)

TargetAnn Arbor, MI, US

30+ days ago

Job type

Full-time

Job description

Guest Advocate

Starting hourly rate : $16.25 USD per hour

All About Target

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

All About Service & Engagement

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment, and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage, and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target

We believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of :

Communicating and interacting with guests to build a welcoming guest experience
Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
Adapting to different guest interactions and situations
Promoting and engaging around various benefits, offerings, and services

As a Guest Advocate

No two days are ever the same, but a typical day will most likely include the following responsibilities :

Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard

Create a welcoming experience by greeting guests as you are completing your daily tasks

When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs

Make the guest aware of current promos, store activities, and events

Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience

Thank guests and let them know we're happy they chose to shop at Target

Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed

Scan and bag all guest items efficiently, accurately, and in compliance with food safety standards and company best practices

Work efficiently to minimize guest wait time while maintaining guest service and accuracy

Understand and show guests how to use the features and offerings within the Target App including Wallet

Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use the se features

Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Targets policies and procedures

Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal

Stock supplies during store open hours while being available for the guest

Demonstrate a culture of ethical conduct, safety, and compliance

Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible

Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws

All other duties based on business needs

What We Are Looking For

This may be the right job for you if :

You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with

You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success

You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times)

The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go :

Communicating effectively, including using positive language and attentive to guests needs

Welcoming and helpful attitude toward guests and other team members

Attention to detail while prioritizing tasks

Willing to educate guests and engage around products and services

Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed

Work both independently and with a team

Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect :

Accurately handle checkout operations, transactions, and support cash office operations as needed

Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others

Flexible work schedule (e.g., nights, weekends, and holidays); reliable and prompt attendance necessary

Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

Find competitive benefits from financial and education to well-being and beyond.

Benefits Eligibility : Please paste this URL into your preferred browser to learn about benefits eligibility for this role : https : / / tgt.biz / BenefitsForYou_A

Americans with Disabilities Act (ADA) : In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.

Applications for this role are accepted on an ongoing basis and there is no application deadline.

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Cashier • Ann Arbor, MI, US

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