Director of Agency Operations

Director Of Agency Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. You lead the way. We've got your back.

The Director Of Agency Operations is a critical leadership position within OnBrand, American Express' in-house creative agency. Reporting directly to the VP, Operations & Production, this role drives operational excellence, technology enablement, and workforce velocity to ensure OnBrand operates as a best-in-class creative partner to business units across the enterprise. This leader partners cross-functionally with Account Management, Strategy, Project Management, Creative, Engineering and Production teams to ensure efficient delivery, optimal capacity planning, and future-ready operations through innovation, data, and emerging technologies including AI-driven process optimization and digital workflow automation.

Key responsibilities include :

• Operational leadership : Lead the end-to-end operational framework for OnBrand, ensuring scalability, efficiency, and alignment with enterprise goals.
• Technology strategy & enablement : Drive the strategic adoption and optimization of technology platforms that enhance delivery speed, collaboration, and decision-making.
• AI integration : Champion the use of AI and automation to increase content production velocity, resource optimization, and data-driven insights.
• Capacity velocity & resource management : Establish dynamic capacity planning models to optimize workload distribution and forecasting accuracy.
• Performance reporting & insights : Drive agency performance reporting and analytics including KPIs such as utilization, pipeline tracking, forecasting, and budget adherence translating data into actionable insights.
• Leadership & team development : Manage and mentor a team of Sr. Managers, Managers, and Analysts, fostering growth, innovation, and operational excellence.
• Governance & vendor management : Oversee vendor relationships, equipment contracts, and compliance with financial and operational controls.

Qualifications :

Salary Range : $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.