Cell Center Representative

About the Role :

We are seeking a customer-focused Call Center Representative with experience in the banking credit union or healthcare industry . The ideal candidate is skilled in handling high-volume inbound and outbound calls resolving customer inquiries and delivering exceptional service while maintaining accuracy confidentiality and professionalism.

Hours : Monday-Friday 8am-5pm (hybrid flexibility available after 6 months)

Responsibilities :

• Respond to inbound calls and make outbound follow-up calls to assist customers with account service or benefits-related inquiries.
• Provide accurate information regarding products services policies billing claims transactions or account status.
• Navigate multiple systems to research and resolve issues in real time.
• Maintain a high level of confidentiality especially when handling financial or sensitive health-related information.
• Document all customer interactions thoroughly and accurately in the CRM or related systems.
• Escalate complex issues to supervisors or specialized departments as needed.
• Meet or exceed call center performance metrics including call quality response time and customer satisfaction.
• Adhere to compliance standards specific to the industry (e.g. HIPAA banking regulations).
• Assist customers with troubleshooting online accounts portals or mobile applications.
• Contribute to continuous improvement by identifying opportunities to enhance customer service processes.

$26 - $30 an hour

Required Experience :

Unclear Seniority

Key Skills

Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 26 - 30