Call Center Representative

Call Center Representative

A well-established organization is seeking a Contact Center Representative to join its high-performing member services team. In this role, you'll be the first point of contact for participants, spouses, attorneys, and representativesdelivering clear, empathetic, and accurate support via phone, email, and written correspondence.

This is a high-volume inbound call environment, ideal for individuals who thrive on helping others, communicating clearly, and maintaining attention to detail in a fast-paced setting.

Key Responsibilities

• Answer inbound calls promptly and professionally, delivering accurate information and excellent customer service.
• Document call activity and inquiries using internal systems.
• Provide information from internal knowledge bases and tools to address participant questions.
• Navigate organizational websites to support callers in real-time.
• Monitor call queues and ensure timely responses.
• Receive and respond to emails from participants and representatives.
• Route calls and inquiries to appropriate teams when necessary.
• Print and mail requested documents, such as statements and tax forms.
• Perform special projects and administrative tasks as needed.

Qualifications

Why Join