Customer Service Representative (Call Center)

Customer Service Representative (Call Center)

We are seeking a dedicated and personable Customer Service Representative (CSR) to join our call center team. The CSR will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering excellent service in a fast-paced environment.

This is a 7 month contract, salary $24-28 / hr depending on experience. This role is fully onsite in Rockville MD.

Responsibilities :

• Answer inbound calls and respond to customer inquiries in a professional and courteous manner
• Provide accurate information about products, services, policies, and procedures
• Resolve customer concerns, complaints, or issues effectively and in a timely manner
• Document all customer interactions and update account information in the system
• Escalate complex issues to the appropriate department or supervisor when necessary