Associate Patient Care Coordinator

Explore Opportunities With Optum

Optum, in strategic partnership with ProHealth Care, is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind caring, connecting, growing together.

Location : 725 American Avenue, Waukesha, WI, 53188

We offer 6-8 weeks of paid training. The hours of the training will be based on 1st & 3rd shift hours.

Primary Responsibilities :

Greets visitors and patients in person

Communicates by telephone or video conferencing, upholding excellent customer service

Handles confidential information appropriately by protecting and disclosing information to only those authorized

Prioritizes by assessing and analyzing information to identify immediate emergency needs

Demonstrates technical knowledge and competence in departmental procedures

Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible

Obtains appropriate applications and forms, confirming signatures are on file. Photocopies / scans documents as needed

Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily

Works with partnering departments to ensure all aspects of the patient's encounter are completed as needed

Provides wayfinding instructions and assists with hospital information as requested

Coordinates patient admission needs, bed assignments, and tracking boards where applicable

Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed

May perform other duties upon request

Reasons to Consider Working for UnitedHealth Group :

Competitive base pay

A full and comprehensive benefit program

Performance rewards

A management team who demonstrates their commitment to your success

Some of our offerings include :

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at : http : / / uhg.hr / uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

High School Diploma / GED (or higher)

1+ years of customer service experience in an office setting or professional work environment

1+ years of experience with Microsoft Office products

Ability to complete 6-8 weeks of training during 1st shift hours

Ability to work the following 2-week rotational schedule, from 3 : 00pm - 11 : 30pm

Week 1 : Monday, Wednesday, Friday, and Saturday

Week 2 : Sunday, Tuesday, Wednesday, Thursday, and Friday

Ability to work occasional holidays on a rotating basis

Must be 18 years of age or older

Preferred Qualifications :

Knowledge of medical terminology

Experience with electronic medical records system

Experience in a medical office or hospital admitting / registration office

Soft Skills :

Excellent customer service skills

Excellent written and verbal communication skills

Demonstrated ability to work in fast-paced environments

Please note : The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign-on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an equal employment opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED