Customer Service Assistant

Description

Job Title : Customer Service Assistant

Location : Cleveland, OH

Job Type : Full-time

We are seeking a dedicated and friendly Customer Service Assistant to join our vibrant team. In this role, you will be the first point of contact for our customers, ensuring a positive experience with our products and services. Your ability to communicate effectively and empathize with customers will be essential in resolving inquiries and complaints efficiently. We are looking for someone who is passionate about helping others and can adapt to a fast-paced environment.

Key Responsibilities

• Assist customers via phone, email, and chat to resolve inquiries.
• Document customer interactions in the database accurately and promptly.
• Provide product information and support to customers in a timely manner.
• Identify and escalate issues to the appropriate departments as necessary.
• Collaborate with team members to ensure a seamless customer experience.
• Process orders, returns, and exchanges in accordance with company policies.

Skills, Knowledge and Expertise

Benefits

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.