Customer Service & Order Management Specialist

Job title : Customer Service & Order Management Specialist

Find out more about this role by reading the information below, then apply to be considered.

Location : On-site in Medina, OH

Schedule : Monday-Friday

Salary : $39,000 - $41,000 depending on experience

Why This Opportunity Stands Out :

Industry leader in interior finish solutions for commercial environments

Core product offerings include :

Commercial wallcoverings, Wall protection systems, Dry erase presentation surfaces, Digitally printed wallcoverings

Additional specialty interior finish products :

Fabrics, Wood, Metal, Specialty coatings

Focused on delivering innovative, high-quality, and visually impactful design solutions

Key Responsibilities (Customer Service & Order Management Specialist) :

Maintain availability to answer incoming phone inquiries in a timely and professional manner.

Request quotes from the quoting team when necessary.

Serve as a point of contact for the Intake and Quote teams, providing information and responding to questions.

Collaborate with the Sales team and customers on cross-product line projects, including participation in project kickoff calls.

Manage and administer Letters of Authorization (LOAs) for customers.

Execute the order management process with accuracy, efficiency, and timeliness.

Collect payments or deposits when required.

Complete ticket picking responsibilities, including console orders within the established time frame.

Upload and maintain order details in customer portals.

Update and manage order-related documents on the Customer Service shared drive.

Revise shipping dates in the internal system as needed.

Maintain the open order report to ensure data integrity.

Communicate any changes in lead times or shipping dates to customers and sales representatives.

Conduct stock checks and provide inventory availability updates.

Send shipping notifications for direct ship orders.

Respond to customer emails within the same business day.

Qualifications (Customer Service & Order Management Specialist) :

Prior experience in customer service, order entry, or related operations role.

Strong organizational skills and attention to detail.

Proficient in using internal systems and shared drives.

Excellent communication skills-both written and verbal.

Ability to multitask and prioritize in a fast-paced environment.

Comfortable working both independently and collaboratively with cross-functional teams.

For immediate and confidential consideration reach out to me, Jackie Blythe, at jblythe@cfstaffing.com.