Talent.com
Customer Service Representative Senior - Bank Operations Support Center
Customer Service Representative Senior - Bank Operations Support CenterPNC • Pittsburgh, PA, USA
Customer Service Representative Senior - Bank Operations Support Center

Customer Service Representative Senior - Bank Operations Support Center

PNC • Pittsburgh, PA, USA
30+ days ago
Job type
  • Full-time
Job description
Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].



Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Customer Service Represemntative Senior within PNC's Bank Operations Support Center organization, you will be based in Pittsburgh, PA.

The scheduled hours for this position are Monday-Friday 10:00am-6:30pm.

Job Description

  • Performs advanced customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.
  • Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
  • Resolves customer service inquiries and issues. Recommends appropriate solutions. Resolves more complex or reoccurring issues. May interact with higher levels within the customer organization.
  • Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions. Serves as a coach or mentor and may serve as a trainer to the customer service team.
  • Documents customer interactions and completes service requests to minimize customer effort or additional action.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Customer Experience Management. – Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.

Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Fraud Detection and Prevention – Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.

Knowledge of a Specific Customer Support Function – Knowledge of and ability to assist customers with a specific type of support.

Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Products and Services – Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.

Tech Savvy – Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being.

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

No Degree

Disability Accommodations Statement:


The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Create a job alert for this search

Customer Service Representative Senior - Bank Operations Support Center • Pittsburgh, PA, USA

Similar jobs

Financial Center Banker

Northwest BankCranberry, Pennsylvania, United States
Full-time

As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial options to clients through a consultat...Show more

 • Promoted

Licensed Insurance Customer Service Representative

Howard Hanna HoldingsPittsburgh, PA, United States
Full-time

Property & Casualty Customer Service Representative - Howard Hanna Insurance.Join a Best Practices-recognized agency and put your P&C license to work in a role that makes a difference! As a.Custome...Show more

 • Promoted

Work from Home – Product Feedback Support - $25-$45 per hour

GLSlippery Rock township, Pennsylvania
Remote
Full-time

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Show more

 • Promoted

Services Support Representative

Dollar Bank, FSBPittsburgh, Pennsylvania, United States
Full-time

The Services Support Representative is responsible for accurately, courteously, and efficiently processing.The Services Support Representative is also responsible for handling customer inquiries re...Show more

 • Promoted

Client Services I

Genesis10Pittsburgh, PA, United States
Permanent +1

Genesis10 is currently seeking a Client Services Specialist I for a contract position with a Global Financial Institution located in Pittsburgh, PA.This is a 6+ month contract opportunity and will ...Show more

 • Promoted

Seasonal Teller

Farmers National Bank of CanfieldButler, Pennsylvania, United States
Full-time

Processes a variety of customer transactions at a teller window.Recognizes customer needs and recommends products, services, or assistance of other bank employees or departments, to consistently de...Show more

 • Promoted

Client Services Representative - Fulfillment & Close

Raymond JamesPittsburgh, PA, United States
Full-time

Assists in the management financial transactions, prepare performance reports, handle complex finance administration projects, and reconcile accounts.The Client Services Representative - Fulfillmen...Show more

 • Promoted

Remote Market Research Participants. No Experience (Ideal For Customer Service Representative)

Apex Focus Group LLCButler, Pennsylvania, United States
Remote
Full-time

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in...Show more

 • Promoted

Branch Manager

MazzellaCranberry Twp, PA, United States
Full-time

Do you thrive on leading teams, driving sales, and building relationships that last a lifetime? At.This isn't just about running operations-it's about being an.At Mazzella, we're more than just a c...Show more

 • Promoted

Customer Service Technician

BrightSpeedButler, PA, United States
Full-time

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwes...Show more

 • Promoted

Technical Service Representative

Fresenius Kabi USA, LLCWarrendale, Pennsylvania, United States
Permanent

Per Hour dependent on experience.This position owns product traceability and spare parts inventory control within the Service Depot.Responsibilities include executing all APRISO and SAP transaction...Show more

 • Promoted

Patient Services Representative

UPMC Senior CommunitiesPittsburgh, PA, United States
Full-time

A Patient Services Representative welcomes patients, educates them on copayments and financial obligations, collects payments, schedules appointments, and updates patient information.They promote n...Show more

 • Promoted

Summer Customer Service Representative Float- Franklin - Ellwood City, PA

WesBanco Bank Inc.Cranberry Twp, PA, United States
Full-time +2

Back Summer Customer Service Representative Float- Franklin #21-9070 Multiple Locations Apply X Facebook LinkedIn Email Copy.This position is 100% in office.The employee will work their scheduled w...Show more

 • Promoted

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersButler, Pennsylvania
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...Show more

 • Promoted

Associate Client Service Representative

InteProsPittsburgh, PA, United States
Full-time

Associate Client Service Representative – Treasury Services.We are seeking a client-focused.Associate Client Service Officer.Treasury Services operations and deliver a high-quality client experienc...Show more

 • Promoted

Customer Service Representative

Integrative Staffing Group, LLCButler, PA, United States
Full-time

Are you looking to work for a company where you can utilize your Customer Service experience? We are hiring a Customer Service Representative to support daily operations by assisting customers, pro...Show more

 • Promoted

Teller Retail Banker

Woodforest National BankCranberry Twp, PA, United States
Full-time

Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodf...Show more

 • Promoted

Customer Relations Agent

The Armstrong GroupButler, PA, United States
Full-time

Are you a hard-working salesperson who takes great pride in hitting competitive targets? Are you a team player and contributor? Do you want to be part of a high-energy team that drives sales, solve...Show more