Talent.com
WELLS FARGO BANK
Senior Commercial Loan Servicing SpecialistWELLS FARGO BANK • CHARLOTTE, North Carolina, United States of America
Senior Commercial Loan Servicing Specialist

Senior Commercial Loan Servicing Specialist

WELLS FARGO BANK • CHARLOTTE, North Carolina, United States of America
30+ days ago
Job type
  • Full-time
Job description
About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist in Commercial Banking Operations / Wholesale Lending Operations as part of Commercial Banking.

In this role, you will:
  • Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
  • Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
  • Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
  • Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
  • Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
  • Serve as an escalation point in the resolution of client issues
  • Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
  • Identify activities of the team to ensure conformity with established procedures
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
  • May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
  • Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements
Required Qualifications:
  • 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
  • 4 years of asset-based lending experience
  • 2 years of accounting or finance experience
  • Commercial lending experience
  • Ability to review and interpret complex wholesale commercial loan documents
  • Intermediate Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to exercise independent judgment to identify and resolve problems
  • Strong organizational, multi-tasking, and prioritizing skills
Job Expectations:
  • This position offers a hybrid work schedule at the location listed
  • This position is not eligible for Visa sponsorship
  • This position is not eligible for relocation
  • Provide direct customer service and acts as primary servicing contact for the loan
  • Support our internal and external clients / partners (Relationship Managers, Underwriters, Collateral team etc.)
  • Perform complex administrative and customer support tasks by managing daily schedules
  • Recommends process or policy improvements to enhance customer satisfaction
  • Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input using system of record LUCAS (Loan Underwriting Collateral Analysis System)
  • Provide subject matter expertise and interpretation of procedures to less experienced individuals
  • Escalates complaints as needed to management
  • Provide training and guidance to less experienced loan servicing representatives
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Process assigned Tranche setups using the appropriate base rate and tenure
  • Process required interest and fee entries and adjustments
  • Process participation settlements
  • Participate in the LUCAS Ops enhancement meetings and UAT / Regression testing (As needed)
Posting End Date:
10 Nov 2025
*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Create a job alert for this search

Senior Commercial Loan Servicing Specialist • CHARLOTTE, North Carolina, United States of America

Similar jobs

Commercial Loan Specialist

ArtechCharlotte, NC, United States
Full-time

Join Our Team In Charlotte, Nc.We are looking for self-motivated individuals who are eager to learn and grow in a fast-paced lending environment.This hybrid position offers a mix of in-office and r... Show more

 • Promoted

Loan Support Consultant - Specialist - ABF Serving

PNCCharlotte, NC, United States
Full-time +1

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ... Show more

 • Promoted

Collections Specialist

Axelon Services CorporationFort Mill, SC, US
Full-time

Working hours will be 11am-8pm EST.Collections Specialist serves as a highly skilled resource responsible for managing complex loss mitigation and collections activities.Also known as the Single Po... Show more

 • Promoted

Loan Partner

CrossCountry MortgageCornelius, NC, United States
Full-time

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.Our ... Show more

 • Promoted

Client Solutions Manager

Slice Merchant ServicesTega Cay, SC, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions... Show more

 • Promoted

Commercial Senior Credit Lead

Fifth Third Bank, N.A.Charlotte, NC, United States
Full-time

Make banking a Fifth Third better® We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.The incumbent is the strategi... Show more

 • Promoted

Lake Norman, NC Interviewing for Family Medicine - Offering Loan Assistance

HealthEcareers - ClientLake Norman of Catawba, NC, USA
Full-time

Medical Center located in Mooresville, North Carolina ( Lake Norman ), is seeking a Board Certified or Board Eligible Family Medicine physician to join an established practice.Willing to consider n... Show more

 • Promoted

Associate Clinical Sales Specialist (A.CSS)

CrossLinkSherrills Ford, North Carolina, US
Full-time

Position Summary: The Associate Clinical Sales Specialist is specifically responsible for obtaining and maintaining expert knowledge of Stryker Joint Replacement product portfolio including the Mak... Show more

 • Promoted

Regional Sales Representative

Icarus MedicalClaremont, North Carolina, US
$72,000.00 yearly
Full-time

Job description: About the Job: The Regional Sales Manager role is key to delivering our impactful technology to our patients, attaining aggressive sales goals, and capturing market share as a whol... Show more

 • Promoted

Oil Sales and Service Rep I

Clean HarborsCatawba, NC, US
Full-time

Health and Safety is our #1 priority and we live it 3-6-5!.Competitive wages (Hourly, Plus Commission).Local Monday-Friday! Home Nightly!.Comprehensive health benefits coverage after 30 days of ful... Show more

 • Promoted

Private Practice Cardiology | Lake Norman Charlotte, NC | 1:8 Call Schedule

Jackson Physician SearchStatesville, US
Full-time

Join a well established, physician led 117 provider private multi specialty group that is expanding its cardiology team due to sustained growth.Located near Lake Norman, NC, this region is consiste... Show more

 • Promoted

Commercial Loan Servicing Specialist (Loan IQ)

Leading Utilities OrganizationCharlotte, NC, United States
Temporary

Commercial Loan Servicing Specialist (Loan IQ).Location: Charlotte, NC (Hybrid 3 days onsite / 2 days remote) Duration: 12-month contract (potential for extension or conversion) Schedule: Monday ... Show more

 • Promoted

Sr. Consumer Loan Specialist - Sales Customer Service

Republic FinanceFort Mill, SC, United States
Full-time

Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on!.This position earns a competit... Show more

 • Promoted

Loan Servicing Specialist III

JPMorgan ChaseCharlotte, NC, United States
Full-time

Join the firm that FORTUNE has named one of the top five "World's Most Admired Companies" and LinkedIn ranked #1 out of 50 of the best companies in the U.As a Loan Servicing Specialist III within J... Show more

 • Promoted

Commercial Loan Servicing Specialist

Apex SystemsCharlotte, NC, United States
Temporary

Commercial Loan Servicing Specialist.Location: Charlotte, NC (Hybrid).Employment Type: 12 months Contract.This role supports business execution within commercial loan servicing.The position involve... Show more

 • Promoted

Sr Default Loan Servicing Specialist (Remote)

First American Financial Corp.Fort Mill, SC, United States
Remote
Full-time

Who We AreServiceMac is a new sub?servicing entity backed by some of the leading practitioners of the mortgage servicing industry.ServiceMac is focused on providing superior technology, products, a... Show more

 • Promoted

Commercial Credit Senior Manager

AccentureCharlotte, NC, United States
Full-time

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accel... Show more

 • Promoted

Lake Norman, NC Interviewing for Family Medicine - Offering Loan Assistance

Enterprise Medical ServicesLake Norman of Catawba, US
Full-time

Medical Center located in Mooresville, North Carolina ( Lake Norman ), is seeking a Board Certified or Board Eligible Family Medicine physician to join an established practice.Willing to consider n... Show more

 • Promoted

CDL A Truck Driver - Up to $1,800 / week

Brown TruckingStatesville, NC, US
Full-time

Get home weekly or multiple nights per week!.The Brown Trucking driver experience is unique in every way! From incredibly flexible home time to unmatched dispatcher support and competitive weekly p... Show more

 • Promoted • New!

Senior Commercial Loan Servicing Specialist

Wells FargoCharlotte, NC, United States
Full-time

Senior Commercial Loan Servicing Specialist.Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist within Loan Trade Support as a part of CIB Lending Operations.This role will be resp... Show more