Business Support Analyst

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Job Summary

The SAP Business Support Analyst is accountable for supporting and training users on NRG's Work Management tools across Plant Operations. This role provides leadership and technical expertise to ensure successful implementation and continuous improvement of work management initiatives. The analyst serves as a key liaison between business users and technical teams, ensuring seamless integration and optimal use of SAP and related systems.

Essential Duties / Responsibilities

Work Management Support

Provide user support for SAP, Fiori, Mobility, and NWBS / Project-related requests

Understanding of TRACK Contractor Management System

Manage security access

Respond to training requests and deliver user education sessions

SAP Support

Support SAP Plant Maintenance and associated modules

Troubleshoot and resolve SAP-related issues

Collaborate with IT and business teams to enhance SAP functionality

Training

Develop and deliver training materials for SAP and related tools

Conduct workshops and one-on-one training sessions

Ensure consistent user adoption and process compliance

Tools and Applications

Leverage reporting tools for data analysis and performance tracking

Support integration and interface activities between systems

Integration and Liaison

Act as a liaison between Plant Operations and IT teams

Facilitate cross-functional collaboration to improve work management processes

Support change management and continuous improvement initiatives

Working Conditions

Hybrid reporting to an office with occasional plant visits or remote work

Willingness to work outside normal business hours as necessary, especially during critical issue resolution and to achieve project milestones

Moderate level of travel outside of home office

Minimum Requirements

Relevant industry experience

Experience in planning, scheduling, and maintenance management

Preferred Qualifications

Five years of power generation experience

Heavy industry Maintenance

BS or BA degree in a business or related field

PM, PDM experience

Additional KSAs

Proficient in SAP

Knowledge of scheduling tools

Proficient in Microsoft Office Suite products such as Excel, Word, PowerPoint and Teams

Proficient in communicating with large groups of peers or superiors

Reconciliation, analytical and critical thinking skills required

Works well under pressure, remaining focused and calm in the face of distractions and changing priorities

Ability to prioritize workload

Ability to work across organizations to improve processes and practices

Influence improvements without being the boss

Active listening skills to mitigate concerns and process improvements

Capability to manage projects and initiatives aimed at improving process.

Proven ability to identify issues and develop effective, practical solutions.

Manage work on own including planning work and executing goals and priorities.

If you reside in or intend to work remotely from California, Colorado, Connecticut, Hawaii, Illinois, Minnesota, Nevada, New York, Ohio, Washington D.C., Washington State or another state or locality with a pay transparency law, you may contact Careers@nrg.com for compensation information related to this position and other information as required by applicable law. Please include the job title in your request

Physical Requirements

Demand

Frequency

• Requires travel to sites to perform duties and responsibilities

Occasional

Constant

Statement

NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Vet / Disability Level, Title and / or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Human Resources.

The base salary range for this position is : $85,680 - $141,360

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Vet / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.