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Sr. Manager, Field Engineering

Sr. Manager, Field Engineering

OtisNew York City, New York, USA
24 days ago
Job type
  • Full-time
Job description

Date Posted : Country :

United States of America

Location :

OT221 : GD - NEW YORK NY One Penn Plaza New York NY 10119 USA

Otis Elevator Company is searching for a highly motivated Sr Mgr Field Engineering to provide technical support and guidance to service field associates.

Essential Responsibilities

#1. Troubleshooting

  • On a proactive and emergency basis assist the OAs / OTs on the malfunctioning of equipment determine needed corrective action see that it is implemented and advise personnel.
  • Provide technical direction to branch adjusters and other field personnel

#2. Training

  • Provide training on all types of equipment.
  • Candidate will provide guidance at job sites distribute necessary written information to familiarize field personnel with service new equipment & mod equipment.
  • Make regular inspection trips through assigned territory to consult with Service Supervisors Construction Superintendents Constructors Adjusters and Examiners on problems encountered with product performance.
  • Assist in designing and delivering field education classes
  • #3. Continuous Improvement

  • Have control and responsibility for the quality of all service work new installations modernization and monitoring first inspection reports and field test and data reports and resolving service problems new installation and modernization.
  • Utilize the CRC data to resolve problems with the highest callback units in assigned territory.
  • Consult with engineering personnel on equipment issues report and suggest constructive changes based upon experience with products in the field.
  • Determine from patterns of complaints when a problem is repetitive and warrants a change in design or manufacture seek the solution through the respective organization and see that it is completed within in reasonable time-frame.
  • Supervising T.I.P. and Re-Work Log systems to keep costs reasonable and realistic.
  • Assist supervisors and superintendents in selecting candidates for adjusting assignments.
  • Observe all Otis safety policies and procedures.
  • #4 Communication

  • Interacting with Customer at branch level to explain technical problems
  • Face-2-face phone written communication
  • Ability to influence and help customers through challenging situation
  • #5 Leadership Capabilities

  • Good under pressure
  • Present to a large group
  • Influence
  • Professionalism and change management capabilities with customer
  • Driving accountability for the OT and field force
  • Travel Requirements : The job will require periodic travel.
  • Education / Certifications

  • High school degree required; Bachelors degree preferred
  • Basic Qualifications

  • 5 years relevant technical elevator experience required
  • Ability to work in a highly team-oriented and dynamic environment
  • Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
  • Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
  • Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
  • Strong leadership skills goal-orientated strong time management and organizational skills
  • Working knowledge of Otis and non-Otis software as well as preferred experience with current and vintage Otis and non-Otis products
  • If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

    Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

    You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

    When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

    We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

    Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

    Become a part of the Otis team and help us #Buildwhatsnext!

    Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at

    Privacy Policy and Terms :

    Click on this link to read the Policy and Terms

    Required Experience :

    Manager

    Key Skills

    Hp Unix,Access Control System,Compliance,Desktop Support,Marketing and Merchandising,Client Services

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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