Retention Specialist

A company is looking for a Retention Specialist to manage patient retention through inbound and outbound calls.

Key Responsibilities

Answer inbound calls from existing patients and assist with inquiries

Handle patient concerns and escalate issues to retain patients

Make outbound calls to previous patients to encourage their return

Required Qualifications

Must be 18+ years of age

High school diploma or GED required

1+ years of experience in collections or customer service

Experience in a high-volume, phone-based environment