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Air Export & Import Operation Agent

Air Export & Import Operation Agent

Interplace, Inc.Carson, CA, US
15 hours ago
Job type
  • Full-time
Job description

Air Export & Import Operation Agent (44681-5)

General Position Summary : This position is responsible for supporting the activities and processes of the Operations Department in their branch location, and for providing other general Operations support as needed.

Essential Job Functions :

  • Primary Job Functions (70%)

Performing Logistics Processes :

Investigating and planning the most appropriate route for a shipment, taking into account the perishable or hazardous nature of goods, cost, transit time and security

  • Arranging appropriate packing, taking into account the climate, terrain, weight, cost and nature of goods and also the delivery and warehousing of goods at their final destination
  • Negotiating contracts, transportation and handling costs
  • Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes
  • Offering consolidation services by air, sea and road, ensuring cost-effective and secure solutions to small shippers who have insufficient cargo to require their own dedicated units
  • Arranging insurance and assisting the client in the event of a claim
  • Arranging courier and specialist hand-carry services
  • Coordinating with Customs Broker and / or US Customs House as needed
  • Providing other general support regarding shipping and logistics coordination as needed (e.g., pick and pack, inspection at warehouse or airport or customer's warehouse)
  • Operation System AS-400
  • Supporting Warehouse and Inventory Functions

    • Performing shipping and receiving functions as required

  • Entering inventory information into the company's database
  • Tracking and updating inventory control information for customers and internal use
  • Supporting physical inventory storage procedure and packaging (labeling and loading, etc.)
  • Providing all other general warehouse support as necessary
  • Providing Troubleshooting and Customer Service Support and Debt Management

    • Reporting issues / problems to Operations Supervisor or Manager without any delays

  • Notifying customers of delays or other issues as needed
  • Effectively troubleshooting issues appropriately and in a timely manner when they arise
  • Checking for consistency in the arrival and delivery notices
  • Updating information regarding any troubles (late arrival, claims, damaged items, etc.) onto the company's database
  • Providing general troubleshooting support to ensure customer satisfaction
  • Handling accounts payable and receivable
  • Contacting clients about invoices that are past due

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    Air Export Agent • Carson, CA, US

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