Software Production Support Specialist - Oracle Health

Job Description

Join Oracle Health : Empowering Healthcare with Innovative Technology

At Oracle Health, we're on a mission to transform healthcare by providing cutting-edge software solutions that help clinicians deliver the best care possible. We're looking for a highly skilled Production Service Developer to join our team and play a critical role in supporting and optimizing our clinical platforms, with a particular focus on Cloud Sepsis and Legacy Chart Search . If you thrive in fast-paced environments, love solving complex technical challenges, and enjoy collaborating with cross-functional teams, we'd love to hear from you!

As a Production Service Developer , you will be at the forefront of ensuring the stability and performance of our Linux-based systems and data-driven services . You'll leverage your expertise in SQL , data processing , and technical troubleshooting to maintain and improve the systems that support our growing client base. You'll have the opportunity to design scalable solutions for evolving infrastructure needs while ensuring smooth operations for mission-critical healthcare applications.

Responsibilities

Key Responsibilities :

Production Support & Troubleshooting : Provide hands-on support for our clinical platforms, focusing on Linux-based systems and data processing, diagnosing and resolving technical issues to maintain system reliability.

System Optimization : Analyze performance bottlenecks and design solutions to improve system efficiency, scalability, and security in a dynamic cloud environment.

Collaboration Across Teams : Work closely with Development, Operations, and Infrastructure teams to deliver seamless solutions for both internal and external stakeholders.

System Design & Architecture : Design and implement scalable and resilient production environments, focusing on configuration deployments, monitoring, logging, and performance tuning.

Client-Focused Problem-Solving : Address high-severity issues while maintaining clear communication with both technical and non-technical stakeholders, ensuring a customer-first approach.

Continuous Improvement : Bring new ideas to improve and simplify the production infrastructure, driving innovations that keep us at the cutting edge of healthcare technology.

Required Skills & Qualifications :

Linux Expertise : Solid experience supporting Linux-based systems, including scripting , troubleshooting , and log analysis .

SQL & Data Processing : Strong hands-on experience with SQL, data management, and processing in a cloud-based environment.

Application & Infrastructure Troubleshooting : Ability to quickly diagnose and resolve complex issues related to both applications and infrastructure dependencies.

Work Management Systems : Familiarity with ticketing tools like Jira or ServiceNow for efficient issue tracking and resolution.

Problem-Solving & Analytical Thinking : Excellent troubleshooting abilities to manage high-severity issues and maintain operational continuity.

Effective Communication : Strong interpersonal and communication skills, with the ability to explain technical details to diverse audiences.

Collaboration Across Teams : Demonstrated success working alongside development , infrastructure , and operations teams to deliver integrated solutions.

Nice-to-Have Qualifications :

Healthcare IT Experience : Background in healthcare IT, specifically in clinical platforms or electronic health record (EHR) systems.

Monitoring & Observability Tools : Familiarity with tools like Zabbix , Splunk , or Elastic for proactive system monitoring and issue detection.

Automation Tools : Exposure to automation frameworks such as Ansible , Chef , or Jenkins for efficient deployment and configuration management.

Cloud & Data Migration : Experience with legacy-to-cloud migration and working on modern data processing platforms.

Why Oracle Health?

Impactful Work : Help shape the future of healthcare technology, directly improving patient care through innovative software.

Collaborative Culture : Work alongside talented engineers, developers, and researchers in a fast-paced, supportive environment.

Growth Opportunities : We encourage continuous learning and offer opportunities for career growth and development.

Remote Flexibility : We understand the value of work-life balance and offer flexible remote work options.

Ready to make a difference in the healthcare tech space? Apply now to become part of our dynamic team at Oracle Health!

Disclaimer

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US : Hiring Range in USD from $33.94 to $67.88 per hour; from : $70,600 to $141,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee / Spouse / Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC2

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.